[1. CALL TO ORDER ]
[00:00:03]
ALL THE MEETING TO ORDER AND STATE THAT THE, THE COUNCIL MEETING WAS DULY POSTED.
UH, WE HAVE A QUORUM OF CITY DO HAVE A QUORUM OF CITY COUNCIL MEMBERS.
I DON'T REMEMBER TWO DISCUSSION AND POSSIBLE ACTION ITEM
[2.(a) Presentation on Street drainage and Rain Event Update. (Proposed presenters: Director of Public Works Shashi Kumar and Assistant City Engineer Jeremy Davis)]
TO A PRESENTATION ON STREET DRAINAGE AND RAIN EVENT UPDATE.WE HAVE PRESENTATION BY OUR DIRECTOR OF PUBLIC WORKS, SHASHI KUMAR, AND ASSISTANT CITY ENGINEER, JEREMY DAVIS, GREENING PARENT COUNCIL.
JEREMY DAVIS COULD NOT JOIN US TODAY.
SO I WILL BE DOING THIS PRESENTATION.
YOU CAN HEAR ME HERE ON THE MIC IS VERY GOOD.
OUR MAYOR AND COUNCIL, AS YOU MAY HAVE NOTICED IN THIS REGION, WE'VE HAD MORE THAN OUR SHARE OF RAINFALL.
THE LAST COUPLE OF MONTHS, ESPECIALLY THIS LAST YEAR, A NUMBER OF ISSUES HAVE POPPED UP, ESPECIALLY IN RECENT TIMES, THE LATEST BEING THE, THE PAST JULY 4TH WEEKEND IN AUGUST 6TH AS WELL.
AND I MADE THIS PRESENTATION AND THERE WAS ANOTHER MAJOR RAINFALL, UH, AT LEAST NOT HERE IN MISSOURI CITY, BUT OTHER PARTS OF THE TOWN HERE.
UH, SO THE OBJECTIVE OF TONIGHT'S PRESENTATION IS, UH, JUST TO MAKE YOU AWARE OF SOME DRAINAGE CONCEPTS, WHAT THE CITY'S ROLE IS.
AND ANYTIME WHEN A DRAINAGE ISSUE OR CONCERN POPS UP IN THE CITY, WHAT IS THE APPROACH THAT WE TAKE WITH THAT? I'M GONNA WALK YOU THROUGH SOME, UH, BASIC DRAINAGE CONCEPTS.
UH, UH, THE, THE ITEMS THAT WE HAVE IS LOOKING AT THE DRAINAGE CONCEPT DRAINAGE TOOLS, WHEN WE MEAN SOME MODELING TOOLS THAT WE HAVE, OBVIOUSLY WE'LL WALK THROUGH THE RECENT RAIN EVENTS AND I WILL LEAVE YOU WITH SOME IMPORTANT TAKEAWAYS.
UH, IT'S NOT LIKE WE'RE NOT GOING TO HAVE THESE KINDS OF RAINFALLS, BUT ONCE WE HAVE THIS, YOU HAVE AN IDEA AS TO HOW WE RESPOND TO THESE EVENTS AND WHAT ARE THE ISSUES THAT POP UP FROM TIME.
AND AGAIN, SO THE DRAINAGE CONCEPT, UH, THIS SLIDE, WHAT YOU'RE LOOKING AT IS TYPICALLY WHEN THERE IS A RAINFALL, THE WATER RUNOFFS FROM THE YARDS, WHAT WE CALL THE WATERSHEDS WATERSHED IS A PARTICULAR AREA THAT DRAINS INTO AN OUTFALL CHANNEL.
FOR EXAMPLE, WILLOW WATERHOLE, OYSTER CREEK HAS A PARTICULAR AREA THAT DRAINS INTO IT.
UH, USUALLY THIS WATER IS COLLECTED BY OUR STORM DRAINS AND THEY OUT FALL INTO A MAJOR DITCH.
A MAJOR DITCH COULD BE STAFFORD RUN OR OYSTER CREEK.
AND THE WAY THE DRAINAGE IS SET UP HERE IN THE CITY IS A SMALL, WE, A SMALL PORTION OF THE CITY'S IN HARRIS COUNTY, THE NORTHERN PIECE, JUST NOT OF 98.
THERE'S A LITTLE PIECE THAT DRAINS INTO HARRIS COUNTY, WHICH IS THE KEEGAN'S BIO AREA WATERSHED.
UH, BUT MOST OF OUR OTHER DRAINAGE DRAIN SOUTH INTO OYSTER CREEK, ULTIMATELY, AND THEN INTO THE BRAZOS RIVER.
NOW, UH, WE'VE HEARD THIS TIME AND AGAIN, UH, THE LAST COUPLE OF MONTHS, WHAT'S PONDING AND SHEET FLOW FLOODING.
UH, AND AGAIN, IT MAY LOOK BASIC, BUT I WANT TO, UH, HIT THIS POINT, UH, FOR THE COUNCIL, AS WELL AS SOME RESIDENTS WHO MAY BE LISTENING, UH, THE DRAIN IS SYSTEM MEANS IT'S IT'S IT'S COMPONENT OF TWO IMPORTANT ITEMS. ONE IS THE STORM DRAINS.
MOST AREAS OF THE CITY OF STORM DRAIN SOME AREAS OF DITCHES.
IN FACT, OUR STREETS ARE A MAJOR COMPONENT OF THE BRAIN IT'S SYSTEM, SMALLER RAIN EVENTS.
FOR EXAMPLE, WHAT WE CALL THE TWO YEAR EVENT.
IT'S HOW MUCH OF RAIN FALLS WITHIN A PARTICULAR DURATION THAT CAN BE ANYWHERE UP TO THREE INCHES IN A THREE HOUR DURATION.
THE STORM GREENS ARE DESIGNED TO HANDLE THAT KIND OF RAINFALL.
ANYTIME WE HAVE AN EXCESS OF RAINFALL, WE CALL EXTREME RAIN EVENTS.
THAT COULD BE MORE WHAT WE CALL A TEN-YEAR EVENT, WHICH IS ABOUT FIVE INCHES OF RAINFALL OR ABOUT FALLING WITHIN A THREE-YEAR DURATION.
THE STREETS ARE DESIGNED TO HOLD THAT WATER AND THEN SLOWLY CONVEYING TO THE STORM DRAIN.
AND THE REASON THEY DO THAT IS, IS ECONOMIES.
THEY, THEY CAN OBVIOUSLY BUILD A BIGGER DRAIN SYSTEM.
IT'S GOING TO COST US MORE MONEY.
SO THE STREETS ARE DESIGNED TO HACKED AN OLD WATER.
AND ULTIMATELY WHEN THE EXTREME EVENT PASSES, IT BRINGS INTO THE STORM DRAINS AND OUTFALLS INTO THE DITCHES.
SO OUR DRAINING SYSTEM MEANS WE'RE ALWAYS REFERRING TO STORM DRAINS AS WELL AS STREETS.
SO IF SOMEBODY SAYS MY STREET IS HOLDING WATER, YES, IT'S SUPPOSED TO HOLD WATER DURING EXTREME EVENTS.
UH, AND I KNOW IT'S A VERY DIFFICULT MESSAGE TO CONVEY TO THE RESIDENTS AND CITIZENS, BUT THAT'S WHAT THEY'RE DESIGNED TO DO.
THIS IS WHAT WE WITNESSED DURING AUGUST 6TH YEAR IN THE CITY, NOT TOO LONG AGO.
NOW WHAT HAPPENED IN THIS CASE, WHEN WE LOOKED AT THE RAIN GAUGE DATA WAS THERE WAS APPROXIMATELY TWO INCHES OF RAIN THAT FELL IN A VERY SHORT DURATION ONE HOUR.
[00:05:01]
AND IF YOU LOOK FOR THE 1.2, FIVE INCHES FELL WITHIN 30 MINUTES, THAT'S A LOT OF RAIN FALLING IN A SHORT DURATION.IT JUST OVERWHELMED THE STORM SEWER SYSTEM.
AND THERE WAS SOME PONDING HERE BY THE TIME OUR PUBLIC WORKS CREW COULD RESPOND TO THE LOCATION.
SO THAT'S THE TYPICAL THAT YOU SEE AROUND HERE.
UH, IT HAPPENS, UH, TIME AND AGAIN, UH, BUT THESE ARE THE SITUATIONS THAT WE COMMONLY SEE.
NOW, THERE COULD BE A SITUATION WHERE YOU HAVE LONGER DURATION RAINFALL.
YOU HAVE THE 5, 6, 7, 8 INCHES THAT FALLS NOW HERE, WHAT COULD HAPPEN IS YOU HAVE THE OUTFALL SYSTEM, FOR EXAMPLE, THE OYSTER CREEK OR THE STAFFORD RUN.
THAT'S GOT SOME WATER IN THE DITCH AND YOU HAVE LOCAL RAINFALL FALLING.
SO YOU GOT THE BACKWATER EFFECT AND YOU GOT THE RAIN FALLING.
IN THESE INSTANCES, YOU SEE A LONGER PONDING.
THIS IS NOT A PICTURE HERE FROM MISSOURI CITY.
I'VE NOT SEEN ONE IN RECENT PAST, BUT WHEN THESE THINGS HAPPEN, WHEN OYSTER CREEK FILLS UP OR STAFFORD RUN FILLS UP AND YOU HAVEN'T 5, 6, 7, 8 INCH RAINFALL, YOU SEE THIS, YOU'VE SEEN THIS IN THE TV, IN THIS, IN OUR REGION.
AND AGAIN, BUT AGAIN, THIS IS NOT A PICTURE OF HERE IN MISSOURI CITY.
NOW, AGAIN, THIS IS FOR ILLUSTRATION PURPOSES ONLY.
THIS IS MORE THE EXTREME EVENT FLOW.
SOMETHING LIKE HARI, YOU WENT IN HARVEY.
I DON'T THINK WE GOT ANYWHERE CLOSE TO THIS ONE WHERE OUR RECEIVING CHANNELS OR STREAMS ARE FULL.
WHEN, I MEAN RECEIVING CHANNELS OF STREAMS, IT COULD BE OYSTER CREEK OR BRAZOS RIVER, AND YOU HAVE LOCAL DRAIN FALLING, BUT THE RAIN IS RAIN.
THE STREAM IS BACKING UP INTO SUBDIVISIONS AND STREETS, AND THIS IS CALLED EXTREME SHEET FLOW AND CHANNEL FLOODING.
AND AGAIN, THIS IS NOT A PICTURE OF YOUR IN MISSOURI CITY.
THIS IS JUST FOR ILLUSTRATION PURPOSES.
NOW, WHAT DO WE DO WHEN WE HAVE A SITUATION LIKE THIS, HOW DO WE PREPARE FOR THIS? AND I SAID, WE HAVE SOME DRAINAGE TOOLS IN OUR BAG.
UH, WE CALL THE HYDROLOGY MODELS.
WHAT IT REALLY MEANS IS IF A RAINFALL FALLS, LET'S SAY WE HAVE A FIVE INCH RAINFALL FALLING ACROSS THE CITY, WE CAN PREDICT HOW MUCH RUNOFF IS GOING TO COME OUT OF THAT EVENT.
AND THAT WE PUT INTO WHAT WE CALL THE HYDRAULIC MODELS, WHICH IS NOTHING BUT YOUR CREEKS OR STREAMS, WHICH TELL US HOW HIGH THIS WATER IS GOING TO GET.
AND THEN THE MOST ADVANCED STUFF THAT WE HAVE AND MISSOURI CITY IS LUCKY TO HAVE.
THIS IS WHAT WE CALL LIDAR AND GIS DATA.
LIDAR STANDS FOR LIGHT IMAGE DETECTION AND RANGING.
IT'S JUST YOUR GROUND TERRAIN MODEL.
WE CAN DUMP ALL THAT ON THE TERRAIN AND IT TELLS US WHERE THE WATER IS GOING TO AND, OR BE AFFECTED.
AND THIS IS SOMETHING THAT WE'RE DEVELOPING AS PART OF OUR WATERSHED MASTER PLAN UPDATE.
AND, UH, THAT'S FORTHCOMING FOR A PRESENTATION, UH, IN THE NEAR FUTURE.
I'M GOING TO TALK ABOUT THE JULY 4TH EVENT.
UH, THESE ARE SOME TYPICAL LOCATIONS WHERE WE HAD SOME COMPLAINTS AND AGAIN, WE HAD TWO INCHES IN A VERY SHORT DURATION AND NOT ALL STREETS, NOT ALL STORM DRAINS ARE DESIGNED EQUALLY, UH, NEWER SUBDIVISIONS POST 1987.
THE RAINFALL CRITERIA WAS UPDATED.
THEY ARE BUILT TO HANDLE WHAT WE CALL THE SHEET FLOW.
THAT MEANS, UH, WHEN THE STORM DRAINS ARE CAPACITIES EXCEEDED, THEY'VE DESIGNED THE STREETS IN SUCH A WAY THAT IT CASCADES AND GOES INTO A STREAM, BUT ALL THE SUBDIVISIONS ARE NOT DESIGNED FOR THIS.
AND THAT'S WHEN YOU SEE THESE KINDS OF PONDERINGS THAT YOU SEE HERE NOW, WHAT DO WE DO? WHAT DOES THE CITY DO NOW? UH, HERE WE SHARE RESPONSIBILITIES WITH OUR MUNICIPAL UTILITY DISTRICTS.
NOT ALL STAN BRAINS HERE IN THE CITY IS, UH, MAINTAINED, ARE OVERSEEN BY PUBLIC WORKS.
IN FACT, WE DO ABOUT 20% OF THE CITY.
SO WHAT WE DO IS WE WORK WITH OUR PARTNERS IN PREPARATION FOR A HEAVY RAIN EVENT OR DURING, OR HAFTAR.
OUR TEAM IS OUT LOOKING OUT TO SEE THERE IS ANY CLOUD INLETS AND THINGS LIKE THAT THAT WE CAN CLEAR TO HELP DRAINAGE.
UH, AND THAT'S WHAT YOU SEE THAT WE WERE RESPONDING DURING THE JULY 40 WENT.
BUT AGAIN, A LOT OF THESE LOCATIONS, THEY HOLD WATER.
AND WITHIN 30 MINUTES OR AN HOUR AFTER THE RAINFALL, THE WATER RECEIPTS, UH, WHAT WE HAVE DONE IN THE LAST MONTH OR SO IS WE'VE INSTALLED.
WHAT'S CALLED THE FLOOD ALERT SYSTEM.
THE ONE IMAGE THAT YOU SEE ON YOUR LEFT, UH, WE PUT IT AT NINE LOCATIONS.
IT CAN ACCURATELY MEASURE RAINFALL.
IT TELLS US, UH, ON A LIVESTREAM AS TO HOW MUCH RAINFALL WE'RE RECEIVING.
USUALLY ONE, TWO INCHES THE CITY CAN HANDLE WITHOUT ANY PROBLEMS. AGAIN, IT DEPENDS ON HOW FAST IT FALLS.
IF IT ALL GETS DUMPED IN A 30 MINUTES DURATION, WE MAY SEE SOME PROBLEMS, BUT IF IT'S SPREAD OUT OVER A TWO, THREE HOUR DURATION, WE KNOW THAT WE CAN HANDLE THAT KIND OF RAINFALL.
AND ALSO WHAT THE OTHER IMPORTANT THING THAT IT TELLS US IS HOW EITHER DITCHES ARE GETTING.
SO IF IT'S GETTING HIGH ENOUGH IN THE DITCH, AND WE KNOW THAT IT'S GOING TO BE AN EXTREME EVENT, WE CAN POSITION PUBLIC WORKS TO RESPOND AND INSTALLED BARRICADES
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AND ROAD CLOSURE.SINCE THINGS LIKE THAT, WE JUST GOT THIS INSTALLED THESE RAIN AND FLOOD GAUGES AT NINE LOCATIONS HERE IN THE CITY, WE HAD A CDBG GRANT.
OUR GOAL IS TO EXPAND THIS NETWORK IN OUR CURRENT CIP, THEIR FISCAL YEAR 22 CIP TO OTHER AREAS OF THE CITY.
THIS WILL PROVIDE A VERY ROBUST NETWORK, NOT ONLY USEFUL FOR PUBLIC WORKS AND OUR FIRST RESPONDERS, BUT EVEN RESIDENTS CAN GO LOOK INTO THE WEBSITE AND GET THIS INFORMATION.
SO THIS IS VERY HELPFUL, AND IT WAS VERY HELPFUL FOR US IN THE JULY 4TH WEEKEND, BECAUSE WE COULD REALLY SEE WHAT WAS HAPPENING, WHY WE HAD SOME PROBLEMS IN CERTAIN AREAS, BECAUSE THERE WERE CERTAIN POCKETS OF THE CITY THAT GOT THE HEAVY RAINFALL, THE OTHER, OTHER AREAS DIDN'T AND WHERE THE RAINFALL WAS INTENSE.
THAT'S WHERE WE SAW THESE PROBLEMS OCCUR AGAIN, THE AUGUST 60 EVENT.
UH, I THINK THIS ONE IS IN THE, UM, HUNTER SCREEN SUBDIVISION HERE AND HERE.
WE HAD TWO PLUS INCHES OF RAINFALL IN A 30 MINUTES WITH A TOTAL OF ABOUT THREE INCHES RAINFALL.
LIKE, I DON'T KNOW IF YOU CAN SEE THOSE NUMBERS.
AND, UH, A FEW CARS GOT WATER HERE AND WE, UH, STAFF RECEIVED COMPLAINTS.
I THINK SOME OF THEM CAME TO THE COUNCIL AS WELL.
AGAIN, IN THESE AREAS, THE STORM DRAIN RESPONSIBILITIES, THE MONTHS THE STREET IS THE CITIES.
AGAIN, WE SHARE RESPONSIBILITIES WITH THE MUD.
UH, SO WE'RE LOOKING, FIRST THING WE LOOK INTO IS SEEING IS, IS THERE, UH, ANY BLOCKAGE IN THE STORM DRAIN SYSTEM WE COORDINATE WITH THE MUD SAYS, WELL, IF NOT, THEN WE LOOK AT THE RAINFALL.
WAS THIS A VERY MAJOR EVENT THAT CAUSED THIS WATER PONDING TO OCCUR? IN THIS CASE, IT SEEMED LIKE IF IT IS NOT, WE WORK WITH OUR PARTNERS, UH, MUD IN IDENTIFYING WHAT CAN BE DONE TO FIX IT.
NOW, I ALSO WANT TO LEAVE ONE THING HERE IS A LOT OF THE DRAINING SYSTEM IS DESIGNED AND BUILT WHEN THE SUBDIVISIONS ARE BUILT.
YOU KNOW, I SAID, IT'S THE STREETS AND THE STORM DRAIN THAT'S BELOW THE STREET.
SO THAT'S LITERALLY BUILT WHEN THE HOUSES WERE BUILT.
IF YOU WANT TO GO RETROFIT THIS AND, UH, IMPROVE YOUR DRAINAGE SYSTEM, IT IS A VERY COSTLY PROPOSITION.
NOW WE HAVE SOME LOCATIONS IN THE CITY, FOR EXAMPLE, UH, EXAMPLE LEXINGTON BOULEVARD, UH, AT THE BRIGHTWATER ENTRANCE, WHERE THERE HAS BEEN A CONSISTENT, UH, WATER PONDING ISSUE.
BUT WE DO HAVE AN OPPORTUNITY BECAUSE WE ARE IN THE PROCESS OF REBUILDING LEXINGTON AS PART OF THE MOBILITY BOND PROGRAM.
SO WHEN AN OPPORTUNITY LIKE THAT PRESENTS, WE WORK WITH THE MUDS AND THE OTHER PARTNERS IN RETROFITTING THE DRAINAGE SYSTEM.
OTHERWISE IT IS A VERY COSTLY PROPOSITION.
IT WILL COST US MILLIONS OF DOLLARS TO GO READ PROFIT AS SUBDIVISION TO ADDRESS THESE KINDS OF FUNDING ISSUES.
SO SOME KEY TAKEAWAYS FOR YOU IS IN ADDITION TO THE STANDARD RAINS, THE STREETS ARE DESIGNED TO CONVEY STORM WATER RUNOFF.
SO ANYTIME THERE IS PONDING IN THE STREET, THE FIRST THING WE NEED TO LOOK INTO IS WHAT KIND OF RAIN DID WE RECEIVE IS THE STREET, UH, DESIGNED TO POND DURING SUCH EVENTS.
THAT'S WHAT WE LOOK INTO AND I HIT THE SECOND POINT AS WELL.
AND THEN WE, IF IT IS A STORM BRAIN ISSUE, THE CITY HAS VERY LIMITED ROLE IN MANAGING STORM DRAIN RESPONSIBILITIES.
AND I'LL GET TO THE NEXT MAP WHERE I CAN, I EXPLAIN A LITTLE BIT IN DETAIL, THE BLUE, WHAT YOU SEE ON THIS MAP IS THE MAP WHERE THE CITY HAS RESPONSIBILITY OVER STORM DRAINAGE.
AND THIS IS SOMETHING THAT WE ARE A FINE TUNING AND A BETTER UNDERSTANDING AS PART OUR WATERSHED MASTER PLAN.
THE OTHER AREAS, THE STORM DRAINS MAINTENANCE IS THE RESPONSIBILITY OF THE MUD.
OUR TAXPAYERS PAY MUD, THE TAX BILL TO TAKE CARE OF THE STORM DRAIN SYSTEM.
SO, UH, WE ARE WORKING COLLABORATIVELY WITH OUR PARTNERS MUD WHEN AN ISSUE COMES UP TO SEE IF IT IS A CITY'S RESPONSIBILITY OR A MUD RESPONSIBILITY.
AND AS YOU CAN SEE, IN MOST CASES, THE STORM DRAIN IS THE MONTH'S RESPONSIBILITY, AND WE'LL BE WORKING WITH THEM TO ADDRESS THIS ISSUES.
THAT'S PRETTY MUCH WHAT I HAD FOR YOU TONIGHT.
IF THERE ANY QUESTIONS I'LL BE HAPPY TO ADDRESS THEM.
WHEN YOU GO BACK TO SLIDE 15, YOU PUT THAT FLORIDA ALERT SYSTEM, HOW MANY WE HAVE IN THIS? WE HAVE CURRENTLY NINE INSTALL MAYER.
YOU KNOW, WE INSTALLED THEM ACTUALLY THE JULY 4TH WEEKEND JUST BEFORE THE JULY 4TH WEEKEND.
AND ARE THEY LOCATED ON CITY PROPERTY OR ARE THEY ON HOA PROPERTIES OR THEY ARE PRETTY MUCH IT'S THE THEY'RE LOCATED.
SO TO SPEAK, THEY'RE LOCATED ON DRAINAGE EASEMENTS.
SOME OF THEM CITY OWNED SOME OF THEM TECH START SOME OF THEM COUNTY.
SO WHY LOOKING AT THAT PICTURE? UM, AND I SEE THE, KIND OF THE OVERGROWN GRASS OR WEED OR WHATEVER THAT IS.
SO HOW DO WE, WHAT KIND OF PREVENTATIVE MAINTENANCE THAT WE DO? UM, SO THAT LANDSCAPERS AND OTHERS ARE NOT DAMAGING THIS CAUSE THEY'RE ON THEIR LAWNMOWERS AND ALL OF THAT
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GREG QUESTION.AND THIS ONE IS RIGHT LOCATED ACROSS THE, UH, TEXAS PARKWAY CANTALOUPE DITCH.
IT'S LOCATED ALONG THE HIGH BANKS.
UH, WE JUST INSTALLED WHEN WE TOOK THE PICTURES AND OUR TEAM IS WORKING IN, UH, INSTALLING SOME KIND OF A MORE GUARDS, SO WE CAN PROTECT THAT THAT'S ON OUR, UH, TO-DO LIST AS WELL TO INSTALL SOME MORE GUARDS.
AND WE'RE WORKING TOWARDS THAT.
SO IF THE RAIN FALLS LIKE THE WAY IT DID, UM, YOU KNOW, UH, AUGUST 4TH OR AUGUST SIX, OR WHENEVER THAT WAS, WALK ME THROUGH SOMETHING THAT YOUR DEPARTMENT WOULD DO NOW WITH ALL THIS IN PLACE.
CAN YOU REPEAT THAT? WALK ME THROUGH A PROCESS.
IF THERE'S GOING TO BE, IF THIS GAUGE OR THIS ALARM SYSTEM GOES OFF, RIGHT? OR ALERTS YOU OR YOUR DEPARTMENT CLASSIC EXAMPLE OF WHAT WE DO WHERE I LIVE YESTERDAY WITHIN AN HOUR, WE HAD THREE PLUS INCHES OF RAINFALL, AND I FIGURED OUT IT COULD BE HAPPENING HERE IN MISSOURI CITY.
I CALLED MY TEAM IN PUBLIC WORKS AND THEY RESPONDED HERE ON THE SPOT AND THEY WERE LOOKING AT OUR TYPICAL PROBLEM AREAS AND THIS RAINFALLS DIFFERENTLY AT DIFFERENT PLACES.
AND, UH, UH, THERE WAS ABOUT A THREE INCHES RAIN IN AN HOUR DURATION HERE.
WE HAD, UH, A INCH AND A QUARTER, SO WE DIDN'T HAVE ANY ISSUES HERE.
SO THE FIRST THING, WHEN THERE IS A RAIN EVENT FORECASTED, OR IS HAPPENING, WE HAVE PEOPLE POSITIONED HERE IN PUBLIC WORKS THAT CAN RESPOND.
THEY HAVE HIGH WATER VEHICLES THAT CAN CUT OFF BARRICADES.
AND AGAIN, THEY'RE WATCHING THE RAIN GAUGE DATA.
SO IF IT'S A ONE, TWO INCH RAIN SPREAD OVER A COUPLE OF HOURS, WE KNOW THAT THERE'S NO ISSUES, BUT IF IT'S THREE, FOUR INCHES RAINFALL IN A SHORT DURATION, OR WE HAVE THIS BURST OF RAINFALL, A COUPLE OF INCHES IN 30 MINUTES, WE KNOW CERTAIN LOCATIONS ARE GOING TO BE FLOODED.
UH, WE POSITIONED PEOPLE THERE TO CUT OFF THE ROADS AND PUT SOME, UH, UH, NO ENTRY SIGNS.
AND WE WAIT FOR THE WATER TO RECEDE AND IF NEED BE, UH, WE PUT OUT SOME MESSAGES WORKING WITH OUR COMMUNICATIONS ABOUT THOSE LOCATIONS.
THERE'S NOTHING TODAY THAT WOULD PREVENT IT RIGHT NOW.
SO ALL THIS IS DOING IS GETTING YOU AND YOUR DEPARTMENT, THE DATA, CORRECT THAT.
SO THAT YOU'LL KNOW, OR YOU CAN SOMEWHAT FORESEE OR PREDICT WHERE IT'S GOING TO BE.
AND THAT WOULD ALLOW YOUR STAFF TO, OR, YOU KNOW, WHOEVER IS WORKING WITH PARTNERS OR WHAT HAVE YOU TO GO BACK.
AND SO THIS WAY PEOPLE ARE NOT GOING TO DRIVE THROUGH IT.
AND WHAT HAPPENED? I MAY ALSO WANT TO ADD THAT THERE ARE CERTAIN PROBLEM AREAS TO THE STEVEN.
I MEAN, PROBLEM AREAS THAT ARE USUAL CULPRITS DURING A RAIN EVENT, FOR EXAMPLE, FONDANT PARK AND TURTLE CREEK, WE'RE CLOSELY MONITORING THOSE LOCATIONS WHEN THERE IS AN OPPORTUNITY TO GO SOME STREET IMPROVEMENTS, RECONSTRUCTION PROJECTS, ALTHOUGH WE MAY NOT HAVE STRONG BRAIN RESPONSIBILITIES, WE'LL WORK WITH THE MUD, WHICH IN, FOR EXAMPLE, IN LEXINGTON, NEAR BRIGHT PORTER, I THINK WE'RE WORKING WITH THE MUD THERE TO SEE ANY OPPORTUNITIES WHERE WE CAN, WHERE WE CAN IMPROVE THE STORM DRAIN SYSTEM.
SO WE'RE NOT JUST WATCHING WHAT WE'RE DOCUMENTING, ALL THIS INFORMATION WHEN AN OPPORTUNITY PRESENTS, WHERE WE CAN GO UPGRADE THE STORM DRAIN SYSTEM.
I HAVE A FOLLOW-UP QUESTION, FLASHY, CAUSE I'VE NEVER SEEN IT FLOOD UNTIL A FEW WEEKS AGO AND I'VE BEEN AT 30 YEARS IN COLONY CROSSING.
SO HAVE YOU DONE ANY COMPARATIVE DATA PRE AND POST TO DETERMINE WHETHER OR NOT IT'S, UH, GREAT QUESTION, UH, WHETHER YOU'RE A BELIEVER IN GLOBAL WARMING OR NOT A COUNCIL MEMBER? THE MATTER OF FACT IS THAT WE'RE SEEING MORE INTENSE RAINFALL NOW.
UH, AND IN FACT, NOAH, THE, THE A HUNDRED YEAR CRITERIA FOR RAINFALL WAS 12 AND A HALF INCHES IN A 24 HOUR DURATION.
THEY UPGRADED THAT FROM 12 AND A HALF TO 16 AND A HALF.
SO NEWER SUBDIVISIONS HERE IN MISSOURI CITY THAT ARE BUILDING TODAY ARE BUILDING TO A HIGHER STANDARD OF RAINFALL.
THE REASON B WE'RE SEEING MORE INTENSE AND MORE PROLONGED RAINFALL.
AND THAT IS ONE OF THE FACT THAT YOU SEE MORE FLOODING, UH, IN THIS REGION IS BECAUSE WE SEE MORE INTENSE TOMS OR MORE HIGH-FREQUENCY STORMS. MORE OFTEN, YOU HEARD THAT TERM HUNDRED YEARS.
THAT DOESN'T MEAN IT HAPPENS ONCE IN MY LIFE.
I'VE PROBABLY SEEN A DOZEN HUNDRED YEAR RAINFALL.
UM, SO THAT IS A GIVEN FACT, AND WE HAVE TO DEAL WITH MOTHER NATURE IF I COULD, IF YOU COULD SPEAK TO THIS BETTER.
BUT IN ADDITION TO THAT, WE'VE HAD ADDITIONAL DEVELOPMENT, MORE IMPERVIOUS SURFACES AND SO FORTH THAT I ADD TO THAT, RIGHT? AND I THINK ONE OF THE THINGS THAT COMES UP ALL THE TIME IS AS, AND WHEN A NEW DEVELOPMENT PROJECT COMES IN, YOU HAVE A LOT BEHIND YOUR SUBDIVISION OF VACANT FOR 20, 30 YEARS.
AND IF IT DEVELOPS, OBVIOUSLY PEOPLE HAVE A CONCERN THAT IT'S GOING TO NEGATIVELY IMPACT THE DRAINAGE.
UH, BUT THE FACT IS WE HAVE VERY STRINGENT CRITERIA.
THEY HAVE TO BUILD DETENTION PONDS IN THE HUGE DETENTION PONDS TO MITIGATE THE RUNOFF.
AND THAT'S HAPPENING IN ONE CLASSIC
[00:20:01]
EXAMPLE I CAN GIVE YOU IS, UH, RIGHT ON, UH, UH, 10 92, UH, BY QUAIL VALLEY MIDDLE SCHOOL THAT HAS THAT CARLA GOING ON, WHERE THE CAR WASH WAS ORIGINALLY SUPPOSED TO COME.UH, IT'S GOTTEN SO MUCH THAT PEOPLE ARE BUILDING UNDERGROUND DETENTION.
SO BELOW THE PARKING LOT, THEY'RE BUILDING DETENTION.
AND THAT'S A CLASSIC EXAMPLE OF WHAT'S HAPPENING OUT THERE, WHERE PEOPLE ARE MITIGATING ANY POTENTIAL IMPACTS BY BUILDING DETENTION, UH, UH, AS PART OF NEW DEVELOPMENT PROJECTS.
UM, THANK YOU FOR YOUR PRESENCE.
HAVE YOU SHARED THIS BLOG ENGAGE SITE WITH OUR COMMUNICATIONS DEPARTMENT? NOT YET COUNCIL MEMBER THAT'S AGAIN, ON OUR TO-DO LIST.
WE ARE GOING THROUGH, WHAT'S CALLED A TESTING PHASE OF THIS FLOOD GAUGES.
THESE WERE RECENTLY INSTALLED.
WE'RE LOOKING AT HOW THEY GAUGE RESPONSE AND FUNCTIONS, UH, IN SHORT ORDER WITHIN THE NEXT MONTH OR TWO, WE'LL BE ROLLING THIS OUT, UH, TO OUR RESIDENTS AND INFORMING THAT THEY CAN VISIT THESE WEBPAGES TO LOOK INTO THIS RAINFALL THAT, OKAY, WELL, I WANNA ENCOURAGE YOU TO DO SO IMMEDIATELY.
CONSIDERING HURRICANE SEASON IS APPROACHING AND ALSO DEVELOP SOME TYPE OF PROTOCOL WHERE YOU GUYS CAN HAVE SOME TYPE OF ACTION PLAN, LIKE YOU MENTIONED, BUT WITHIN REAL TIME.
SO WITHIN THE JULY 4TH INCIDENT, UH, ME HAVING TO CONTACT BILL AND HIM CONTACTING YOU, THAT COULD HAVE BEEN A SERIES OF INCIDENTS WITHIN THE TRAFFIC ON SECOND AND LEXINGTON WITH EVERYONE GOING BACKWARDS WITH THE FLOODING.
AND I KNOW YOU SAY IT TYPICALLY RECEIVES WITHIN THE HOUR, BUT IT NEEDS TO BE SOME TYPE OF PROTOCOL IN ACTION WHERE YOU CAN RELAY THAT INFORMATION.
SO THE COMMUNICATIONS DEPARTMENT, AND THEY CAN UPDATE OTHER OUTLETS.
SO PEOPLE CAN NOW NOT TO GO ON THOSE ROUTES PRIOR TO YOU GUYS GETTING THERE.
I THINK THERE'S TWO PARTS TO YOUR QUESTION.
MA'AM FIRST THING ABOUT THE OUTREACH ON THE FLOOD A LOT.
BUT IN TERMS OF, UH, IF WE'RE FORECASTING ANY MAJOR RAIN EVENT, WE WORK WITH COMMUNICATIONS.
WE ARE, WE HAVE OUR LIST OF THINGS THAT WE CAN INFORM THE RESIDENTS, WHAT TO DO AND WHAT NOT TO DO ONE BEING, DO NOT DRIVE ON PONDED STREETS TO TAKE YOUR WATER OFF, UH, VEHICLES OFF THE STREETS AND PUT IT IN THE DRIVEWAY.
SOME TIDBITS WE GIVE WORK WITH COMMUNICATIONS IS GETTING THAT OUT AND WE'RE IN CONSTANT TOUCH WITH COMMUNICATIONS.
IF WE SEE THAT THERE IS A MAJOR, UH, FLOODING HAPPENING IN THE CITY THAT ARE ROAD CLOSURES, WE DO IMMEDIATELY COMMUNICATE TO OUR RESIDENTS WORKING WITH OUR COMMUNICATIONS.
WELL, I WOULD ENCOURAGE YOU TO SHARE THAT PROTOCOL ONCE IT'S DEVELOPED WITH COUNCIL, THAT WAY WE CAN ALL BE ABREAST AS TO WHAT'S GOING TO BE TAKEN ACTION PRIOR TO THE HURRICANE SEASON.
NO, ACTUALLY, UH, I GUESS AN AGE OLD PROBLEM IS, UM, UH, BLOWING DEBRIS DOWN IN THE, UH, THE STORM SEWERS.
DOES THAT CREATE ISSUES FOR US WHEN WE HAVE THESE TYPES OF RAIN EVENTS? YES, SIR.
UH, AND AGAIN, PART OF OUR OUTREACHES, IF THERE IS TREE LEAVES OR IS IN FRONT OF YOUR YARD, IT'S THE HOMEOWNER'S RESPONSIBILITY TO CLEAN THAT UP? OFTENTIMES THEY DON'T, I DON'T IN FRONT OF MY HOUSE.
SOMETIMES WE DO THE OUTREACH, BUT IN ANTICIPATION OF ANY MAJOR REARRANGE EVENTS, UH, WE DO SEND OUT MESSAGES THROUGH COMMUNICATIONS AND, UH, UH, SOME, UH, OUR PUBLIC WORKS CREW ALSO DOES THEIR BEACH.
SO-CALLED, UH, THE, UH, TYPICAL PROBLEM AREAS TO MAKE SURE THAT, UH, THOSE, UH, AND LET'S STAY CLEAR.
I THINK WE'VE HAD AN EDUCATIONAL PROGRAM BEFORE WHERE WE TRIED TO, UH, BRING, UH, THE IMPORTANCE OF, UH, NOT, UH, BLOWING TRASH AND LEAVES AND THINGS DOWN THE, UH, DOWN THE I'M SORRY.
SO I DON'T KNOW IF THAT'S SOMETHING THAT WE WOULD WANT TO TAKE A LOOK AT IT AGAIN AND MAYBE COME BACK AND REVISIT THAT I KNOW A LOT OF IT IS, UH, FROM, YOU KNOW, CONTRACT MOWERS WHO, UH, YOU KNOW, FIND THE, UH, THE CLOSEST WAY TO GET RID OF THE GRASS AND IT'S, AND, YOU KNOW, IT'S DOWN IN THE STORM SEWER.
TAKEN OVER THE REIGNS OF STREETS AND DRAINAGE'S, OR SHOOT ME THAT YOU'LL DO BETTER AND MORE ROAD TRIPS TO, UH, TO MAKE IT MORE EFFICIENT GOING FORWARD.
SO, YES, COME ON INTO, TO YOUR POINT, THE, THE MUDS THEY MEET MONTHLY AND PART OF THEIR REQUIREMENTS IS A MULTI-SECTOR GENERAL PERMIT FOR STORM WATER.
AND THEY HAVE TO GO THROUGH TRAINING ALL OF THE, EVERYBODY ON THE COUNCIL AND THEY GET MONTHLY UPDATES OF THEIR STORMWATER PLANS, AND THAT GO THROUGH THAT, UH, PUBLIC OUTREACH AND COMMUNITY OUTREACH ON NOT PUTTING CLIPPINGS INTO THE INLETS.
SO IT'S DEFINITELY PART OF THE STORM WATER PLAN THAT EVERY ALL OF THE MUDS HAVE TO ADOPT AND TO MAINTAIN.
I KNOW IT'S ALMOST AN IMPOSSIBLE
[00:25:02]
KNOW, UM, PROCESS TO, UH, TO CONTROL JUST BECAUSE THERE'S, YOU KNOW, A NUMBER OF, UH, UH, CONTRACT MOWER ISSUE, UH, YOU KNOW, LIKE THE EASIEST WAY OUT AND IT'S, YOU KNOW, DOWN THE, UH, UH, THE STORM SEWER.SO IT'S JUST, YOU KNOW, MAYBE JUST A, I SAY A REFRESH OF WHAT THE IMPACT OF, OF DOING THAT IS ON, UH, UH, FLOODING WHEN WE HAVE, YOU KNOW, HIGH WATER EVENTS, HIGH RAINFALL EVENTS.
SO DEFINITELY WE'LL GET WHAT STACY AND WORK ON, UM, UH, PUBLIC OUTREACH AS WELL.
IF WE THINK THAT IT'S, UH, SOMETHING THAT, UH, IS A VALUE THAT WILL, UH, PRODUCE SOME RESULTS.
ALSO, I KNOW DRYNESS AND FALL IS INCLUDED IN THE NEWSLETTER.
IF YOU CAN ADD THAT IN, I'M SURE THE RESIDENTS WILL APPRECIATE THAT.
UM, MY LAST QUESTION IS, I KNOW YOU STATED THAT THE OLDER NEIGHBORHOODS TEND TO FLY MORE FREQUENTLY, AS OPPOSED TO THE NEWER NEIGHBORHOODS HAVE A FULL ASSESSMENT, HAS BEEN COMPLETED, UM, WITH YOU GUYS WORKING WITH THE MUDS TO FIX THOSE ERRORS OF EACH AREA.
LET ME ANSWER THE QUESTION COUNCIL MEMBER BEFORE 1987, THE DRAINAGE CRITERIA WAS VERY LENIENT.
UH, THE SUBDIVISIONS THAT WERE BUILT PRIOR TO 1987, UH, THOSE ARE THE AREAS WHERE WE TYPICALLY SEE PROBLEM WITH IT IS EXTREMELY EVENT RAINFALL.
WE SEE A LOT OF STREET, UH, AGAIN TO RETROFIT THAT IS EXPENSIVE NOW, UH, POST 1987, UH, NEWER SUBDIVISIONS.
WE TYPICALLY DON'T SEE THESE KINDS OF PROBLEMS. UH, NOW WHAT THE WATERSHED MASTER PLAN WAS DOING WAS WHAT A VERY HIGH LEVEL WE WERE LOOKING AT, UH, WHERE ARE THE STREETS WHERE IT FLOODS MORE PAWNING IS MORE IN THE EVENT OF AN EVACUATION, SUCH AS HARVEY, WHERE DO WE FOCUS ON EVACUATION? THAT WAS A VERY BIG PICTURE, UH, DETAILED THAT WE WERE LOOKING AT IN TERMS OF EMERGENCY MANAGEMENT.
WE HAVE APPLIED FOR OTHER FUNDING GRANTS, AND WE HAVE VERY HIGH PERSPECTIVE THAT IT'S GOING TO BE APPROVED ONCE IT'S DONE.
WE WILL ZOOM IN ON CERTAIN NEIGHBORHOODS.
FOR EXAMPLE, I MENTIONED FONDER PARK, TURTLE CREEK, AND THOSE AREAS WHERE WE LOOK INTO DETAIL, WHY WE ARE SEEING MORE FLOODING AND PONDING THERE, WHAT KIND OF FIXES THAT WE CAN DO TO ADDRESS THAT IN MOST LIKELY WE'LL HAVE TO WORK WITH OUR PARTNERS, THE MUD IN IDENTIFYING DRAINAGE SOLUTIONS THERE, AND THEY'RE NOT GOING TO BE CHEAP AND THEY'LL BE EXPENSIVE DRAINAGE SOLUTIONS, BUT WE'LL HAVE TO WORK WITH OUR PARTNERS IN FINDING THOSE SOLUTIONS.
WHEN DO YOU PROJECT THE, HAVE THAT, UM, FULL, I GUESS ASSESSMENT, I COMPLETED THE WATERSHED MASTER PLAN.
THE HIGH LEVEL IS PRETTY MUCH DONE.
WE WILL BE COMING TO YOU IN THE NEAR FUTURE WITHIN THE NEXT COUNCIL MEETING OR SO TO PROVIDE AN UPDATE, BUT TAKING IT BEYOND, OR WE'RE AWAITING SOME FUNDING GRANTS, UH, IT'S PAST THE FIRST LEVEL.
IT'S GONE TO THE SECOND LEVEL.
IT'S GONE FROM THE STATE LEVEL TO THE FEDERAL LEVEL.
AND IF ONCE THAT'S APPROVED, WE CAN ZOOM IN ON THESE PROBLEM AREAS.
AND, UH, IF YOU WERE TO ASK ME AT TIMELINE, WHEN I WOULD PUT A YEAR OUT, I'M JUST REALLY CONCERNED ABOUT THE RESIDENTS WHO ARE CONTINUING TO HAVE THESE ISSUES, LIKE THE STREET THAT I SENT YOU ABOUT TWO WEEKS AGO.
THEY'RE NOT GOING TO REALLY UNDERSTAND THAT.
SO I'M TRYING TO FIGURE OUT A WAY THAT WE CAN BREAK IT DOWN TO THEM SO THAT THEY CAN UNDERSTAND THAT IT'S A, YOU KNOW, CHAIN OF COMMAND THAT WE HAVE TO GO THROUGH.
BUT I'M ALSO CONCERNED ABOUT THEM HAVING TO CONTINUE TO EXPERIENCE THIS WITHOUT HAVING ANY COMMUNICATIONS OR UNDERSTANDING WHY, AND WE'LL DO OUR BEST COUNCIL MEMBER AGAIN, TO DO THIS OUTREACH.
AND AGAIN, AS I INDICATED EARLIER, A LOT OF THE STORM DRAIN RESPONSIBILITIES LIVES WITH THE MUD, BUT WE'RE NOT SAYING WE'RE PASSING THE BUCK TO THE MUD.
UH, BUT WHEN THERE IS AN OPPORTUNITY THAT WE CAN MAKE IMPROVEMENTS TO OUR DRAINAGE SYSTEM, WE'LL WORK WITH THEM TO MAKE THIS HAPPEN, BUT ALSO SIMULTANEOUSLY, UH, WE WILL DO A BETTER JOB AND, UH, TRY TO DO MORE OUTREACH TO OUR RESIDENTS ON HOW OUR DRAINAGE SYSTEM WORKS.
AND WE'RE HAVING THAT BIG OF A PROBLEM, GETTING THE MODES TO GET ON BOARD.
I THINK IT'S PROBABLY TIME THAT WE HAVE AN INCLUSIVE MEETING, UM, SOME TYPE OF WAY.
AND WE DID, UH, I DON'T ABLE TO COMMUNICATE OUR NEEDS.
YOU KNOW, HOW ARE WE EXPECTED TO WORK TOGETHER COLLABORATIVELY IN A COUNCIL MEMBER? UH, I WOULD SAY WE DON'T HAVE A PROBLEM.
WE HAVE A GOOD COLLABORATION WITH OUR MARCH AND AS PART OF OUR WATERSHED MASTER PLAN UPDATE, WE COLLABORATED WITH THEM IN DEVELOPING OR UPDATING THE WATERSHED MASTER PLAN.
SO THEY UNDERSTAND THEIR RESPONSIBILITIES AND WE UNDERSTAND OUR RESPONSIBILITIES.
IT'S JUST, THAT IS, IT'S A BIGGER PROBLEM OR A PILL TO SWALLOW, SO TO SPEAK.
UH, IT'LL TAKE SOME TIME AND EFFORT TO, UH, FIND A SOLUTION TO THESE ISSUES.
NO, JUST TALKING ABOUT THE MUDS TODD, WE SPENT ALMOST $700,000 ON THE MUD STUDY, RIGHT.
[00:30:01]
CONSTANT NUMBER EMORY TALKED ABOUT? I MEAN, I THINK WE SHOULD GO BACK AND HAVE A CONVERSATION WITH THEM BECAUSE WE GOT TO WORK WITH THEM AND THEY GOT TO WORK WITH US IN ORDER TO MOVE THIS.UM, BUT I THINK, YOU KNOW, JUST SITTING DOWN, HAVING A CONVERSATION IS WHAT'S, YOU KNOW, NOT POINTING FINGERS AT SOMEBODY.
I THINK JUST MAKING THEM UNDERSTAND THAT WE'RE TRYING TO PARTNER PARTNERSHIP WOULD PROBABLY WILL HELP WITH SOME OF THIS.
AND WE HAVE STARTED THAT PROCESS.
FOR EXAMPLE, I SAID MUDD 42, WHERE WE HAVE A STREET RECONSTRUCTION PROJECT COMING IN AND THEY'VE REACHED OUT TO US IN HELPING, UH, UH, ADDRESS SOME OF THE DRAINAGE ISSUES WHILE WE REBUILD THE STREETS.
SO THERE IS COLLABORATION GOING ON, BUT AGAIN, A LONG WAY TO GO ON THAT, IF I COULD ADD ONE THING, UM, WHEN YOU TALK ABOUT INFRASTRUCTURE FOR CITIES, UM, AND ALSO WITH MUDGE WHEN A CITY TYPICALLY LOOKS AT INFRASTRUCTURES FOR UTILITIES, THE REHABILITATION, REALLY THE ORDER IS THE PUBLIC WATER DRINKING SUPPLY SYSTEM AND THE SANITARY SEWER SYSTEM FOLLOWED BY THE STORM DRAIN SYSTEM.
SO THAT'S KIND OF THE, THE ORDER OF HIERARCHY.
WHENEVER YOU LOOK AT DOING INFRASTRUCTURE IMPROVEMENTS OR REHABILITATION OR UPGRADES.
SO WHAT SASHA WAS SAYING EARLIER, WHEN THE CITY DOES HAVE A DIRECT INVOLVEMENT IN STREETS, AND WHEN IT COMES TO THE STORM DRAINS, W WE TAKE CARE OF THE INLANDS, BUT WHEN YOU GET TO THE ACTUAL STORM DRAIN SYSTEM, THAT'S WHERE THE MUD RESPONSIBILITY IS.
SO FOR INSTANCE, IF WE GO IN AND DO A REHABILITATION OF A STREET, WE'LL TAKE CARE OF THE STREETS AND THE SIDEWALKS AND THE INLETS, BUT STILL THE STORM DRAIN SYSTEM WOULD FALL ONTO THE MUD.
SO THAT'S WHERE THIS, THIS, UM, COLLABORATION AND INTERACTION BETWEEN THE CITY AND THE MUNICIPAL MUNICIPAL UTILITY DISTRICTS IS VERY IMPORTANT TO MAKE SURE THAT WE TAKE CARE OF THE ENTIRE SYSTEM WHENEVER WE'RE IN THERE WORKING TOGETHER ON THOSE ITEMS. ANY OTHER QUESTIONS? THANK YOU.
[2.(b) Presentation of the Lean Six Sigma Program. (Proposed presenter: Interim City Manager Bill Atkinson)]
BE PRESENTATION OF THE LEAN SIX SIGMA PROGRAM PRESENTATION COUNSEL.UH, I WILL BE A TAG TEAM FOR THIS PRESENTATION.
AND TONIGHT WE'RE GOING TO TALK ABOUT, WE SAY LEAN SIX SIGMA, BUT IN REALITY, WHAT WE'RE PROMOTING AND TRYING TO INCORPORATE INTO OUR ORGANIZATIONS, CONTINUOUS PROCESS IMPROVEMENT.
AND SO JUST WANTED TO GIVE YOU AN OVERVIEW AS HOW WE GOT TO HERE.
UM, WE'VE BEGUN SHIFTING OUR, OUR FOCUS FROM, UH, DOING PERFORMANCE OFF OR HAVING A PERFORMANCE OFFICE AND STANDARDS COMPLIANCE TO ACTUALLY, UH, LOOKING AT AND MEASURING AND, UH, BEING ABLE TO IDENTIFY AND ANALYZE THE DIFFERENT, UH, OPPORTUNITIES WE HAVE TO IMPROVE THE SERVICE THAT WE GIVE TO OUR, OUR RESIDENTS, WHETHER IT BE WITH REGARD TO PROGRAMS, WHETHER IT BE TO A PROCESS OR, UH, TO A SERVICE THAT WE PROVIDE.
UH, WE DON'T ONLY HAVE CUSTOMERS THAT ARE EXTERNAL OR THEY'RE CITIZENS, BUT WE ALSO HAVE EXTERNAL CUSTOMERS WHO LIVE OUTSIDE THE CITY THAT DO BUSINESS WITH US AND WE OURSELVES, UH, OUR INTERNAL CUSTOMERS.
AND SO WE HAVE TO LOOK AT THAT AS WELL.
WE, UH, OVER THE PAST FEW YEARS HAVE AGAIN, BEEN FOCUSING ON REPORTING INFORMATION OR TRYING TO ATTEMPT TO REPORT INFORMATION.
NOW WE WANT TO BEGIN LOOKING AT WHAT ARE THE PROBLEMS AND HOW ARE WE GOING TO ADDRESS THEM.
AND SO THAT'S WHERE WE GET INTO CONTINUOUS PROCESS IMPROVEMENT.
UH, AGAIN, WE'LL BE DOING AN OBJECTIVE ANALYSIS AND RECOMMENDATIONS TO INNOVATE AND BE ABLE TO MAKE SURE THAT WE'RE PROVIDING THE BEST SERVICE MOVING FORWARD.
WE'LL DO MEASUREMENT AND WE WANT TO BE TRANSPARENT WITH THE INFORMATION THAT WE HAVE AND THE INFORMATION THAT WE ARE USING TO PUT IN PLACE THE DIFFERENT PROCESSES THAT WE'RE RECOMMENDING IMPROVEMENTS FOR.
AND THOSE WILL BE DONE THROUGH KEY PERFORMANCE INDICATORS, WHICH YOU'RE FAMILIAR WITH, AND THAT, UH, WE WANT TO MAKE THESE ORGANIZATIONAL FROM THE STANDPOINT OF WHAT IS YOUR STRATEGIC PLAN AS A CITY COUNCIL, AND MAKING SURE THAT WE ARE TAKING THOSE AT A HIGH LEVEL AND INCORPORATING THOSE INTO OUR DAY TO DAY PROCESSES, THAT SORT OF ASSISTANCE.
AND AGAIN, CUSTOMERS, THIS IS, UH, GOING TO BE ACCOMPLISHED THROUGH THE USE OF VARIOUS METHODOLOGIES THAT A LEAN SIX SIGMA BRINGS FORWARD.
THIS IS SOMETHING THAT IS USED LEAN SIX SIGMA YOU'RE PROBABLY HAVE USED IN YOUR OWN BUSINESSES OR HAVE BEEN FAMILIARIZED WITH.
THIS IS SOMETHING THAT IS USED WORLDWIDE.
AND SO THIS IS SOMETHING THAT'S TRIED TRUE AND TESTED.
UH, WHAT WE HOPE TO BRING WITH THIS, UH, IS STRATEGIC ALIGNMENT.
AGAIN, WITH THE STRATEGIC PLAN THAT YOU, THE COUNCIL HAVE ADOPTED THE STRATEGIC INITIATIVES YOU, THE COUNCIL HAVE ADOPTED AND MAKING SURE THAT WE'RE MEETING THOSE SECOND CITY PROGRAMS. AS I MENTIONED, WE WANT TO MAKE SURE THAT WE'RE, UH, MAKING THEM AS ACCESSIBLE.
UH, WE'RE, WE'RE HITTING THE PEOPLE THAT ARE IN PROVIDING THE
[00:35:01]
PROGRAMS TO THE PEOPLE THAT NEED IT, AND THAT, UH, THE PROGRAMS ARE TIGHT OR GIVING THE SERVICES AND ACCOMPLISHING WHAT THEY'RE SET OUT TO DO.SO THE STARBUCKS'S, WE'RE TAKING A LOOK AT THOSE PROJECT DELIVERY AND THEN INTERNAL AND EXTERNAL COMMUNICATIONS.
AS I MENTIONED, AGAIN, WE'RE TRANSITIONING TO, UH, TO CPI AND TO INITIATE THIS, UH, WE REVIEWED THE 2020, UH, ATC INSTITUTE, 2020 SURVEY CITIZEN SURVEY.
AND THIS IS THE COMPANY THAT WE'VE BEEN USING, UH, FOR THE PAST EIGHT YEARS.
AND, UH, W WITH THIS, THERE ARE FOUR AREAS THAT WE WOULD WITH, UH, LOOKING AT THROUGH THE CPI PROGRAM.
IN A MOMENT, JOSEPH KENNETH WILL PRESENT SOME INFORMATION ABOUT THESE SPECIFIC AREAS THAT WERE IDENTIFIED AND THAT ARE BEING WORKED ON AS WE SPEAK.
BUT THESE FOUR AREAS COME FROM THE INFORMATION RECEIVED DIRECTLY FROM THE CITIZENS IN 2020 AREAS THAT THEY FELT, UH, OR WOULD LOOK AT US TO HOPE, HOPEFULLY PROVIDE AND IMPROVE UPON, UH, BETTER SERVICE WITH OVERALL QUALITY OF CUSTOMER SERVICE, FORCEMENT OF LOCAL CODES AND ORDINANCES, LOOKING AT OUR, UH, OUR DEVELOPMENT SERVICES GROUP AND INFORMATION AND PROCESSES.
WE HAVE THEIR OVERALL MAINTENANCE OF CITY STREETS, SIDEWALKS, AND INFRASTRUCTURE, AND IT FINALLY OVERALL EFFECTIVENESS COMMUNICATION BY CITY GOVERNMENT IN OUR AREA.
AND SO WE TOOK THESE FOUR AREAS, WHICH WERE, AND AGAIN, JOSEPH WILL POINT OUT, OR THOSE THAT, UH, WERE, UH, IN NEED OF THE, THE GREATEST OR, WELL, WHAT IT DID.
IT WAS IDENTIFIED BY RESIDENTS AS NEEDING THE GREATEST ATTENTION.
UH, TONIGHT'S PRESENTATION AGAIN, WILL PROVIDE STRATEGIC ALIGNMENT TO, UH, THE REPORTING SYSTEM THAT'S BEING DEVELOPED.
UH, THAT'LL BE THE LAST PART OF THE PRESENTATION.
AND WE'LL SHOW SOME INFORMATION AS TO WHAT WE'RE DOING NOW, AND I'LL REVIEW THE LEAN SIX SIGMA PROGRAM BY JOSEPH AND THE FOCUS AREAS, AGAIN, ALIGNING WITH WHAT YOU, THE CITY COUNCIL HAVE IDENTIFIED AND THE FIVE AREAS OF THE STRATEGIC FOCUS AREAS.
AND FINALLY, THE PROJECTS CURRENTLY BEING REVIEWED THROUGH THE LEAN SIX SIGMA PROCESS THROUGH THIS PROCESS, THE GREAT THING THAT HAS HAPPENED, AND WE HAVE DIFFERENT MEMBERS OF THE CITY THAT HAVE BEEN GOING THROUGH IT.
IT'S OPENED UP COMMUNICATIONS WITH EACH OTHER.
THEY HAVE BEEN ABLE TO SEE THINGS IN A DIFFERENT LIGHT THAN THEY HAD SEEN IT BEFORE, BY HAVING SOMEBODY TO BE ABLE TO, UH, BRING FORTH INFORMATION THEY HAVEN'T THOUGHT ABOUT OR WAYS IN WHICH THEY MAY IMPROVE THEIR SYSTEM.
SO IT'S BEEN A VERY BENEFICIAL PROGRAM.
EVERYBODY'S BEEN RECEPTIVE TO IT, AND, UH, IT HAS FOUND GREAT VALUE FROM IT.
SO WE'LL CONTINUE TO UTILIZE THIS, BUT AT THIS TIME, WHAT I WANT TO DO IS HAND IT OVER TO JOSEPH, KENNETH, WHO IS OUR COORDINATOR.
AND, UH, HE WILL GO THROUGH HE'S THE EXPERT IN CPI, AND HE WILL PROVIDE YOU INFORMATION ABOUT OUR PROCESS, WHERE WE'RE GOING AND WHERE WE BELIEVE WE CAN TAKE THIS ORGANIZATION AS WE MOVE.
MAYOR COUNCIL AND CITY STAFF, AND YOU GET CLOSE TO THE MICROPHONE.
UM, AS I'M PRESENTING TO THE COUNCIL, THE FIRST TIME, A LITTLE BIT ABOUT MY BACKGROUND, UH, I'M A GRADUATE OF, UH, IAT BOMBAY IN ENGINEERING.
UM, I TOOK, UH, WORKED IN, UH, AROUND 25 YEARS IN, IN US.
SO THAT IS IN ENGINEERING AND PROCESS.
THAT IS MY PRIVATE SECTOR BACKGROUND FOR THE PREVIOUSLY LIKE, UH, BEFORE JOINING MISERY CITY.
I WAS WITH CITY OF DALLAS FOR ABOUT SIX YEARS, PRIMARILY ON A LEAN SIX SIGMA DEPLOYMENT.
I'VE BEEN WITH THE MINNESOTA CITY.
I'M SORRY, I'VE BEEN WITH MISSOURI CITY SINCE MARCH.
SO IT'S ABOUT LITTLE OVER FIVE MONTHS RIGHT NOW.
SO I'M HERE TO PRESENT THE LEAN SIX SIGMA PROGRAM, UH, MAINLY ABOUT LEAN SIX SIGMA AND THE CURRENT PROJECT.
SO WHAT IS LEAN SIX SIGMA? SO IT'S A COMBINATION OF TWO METHODOLOGIES LEAN AND SIX SIGMA LEAN AS YOU, SOME OF, YOU KNOW, LIKE IT ORIGINATED FROM TOYOTA BASED ON TOYOTA PRODUCTION SYSTEM.
UM, MAYOR JUST MENTIONED ABOUT, UH, PREVENTIVE MAINTENANCE, TOTAL PRODUCTIVE MAINTENANCE IS ONE PART OF IT.
IT IS ABOUT THE ASSET MANAGEMENT THAT ALSO CAN BE IMPLEMENTED IN A CITY OPERATIONS.
SIX SIGMA IS ABOUT, UH, VARIATION REDUCTION AND IMPROVING, UH, CAPABILITIES OF PROCESSES AS WELL AS PEOPLE.
SO LEAN IS ALL ABOUT, UH, UH, YOU KNOW, HAVING, UM, FLOWING WHILE YOU MINIMIZING WASTE, UH, WHICH IN TIMES PLUS SERVES TO BETTER EFFICIENCY.
[00:40:01]
IS TO FACILITATE IMPACTFUL INNOVATION AND CONTINUOUS IMPROVEMENT TO CITY OPERATIONS ULTIMATELY BENEFITING, UH, THE CITIZENS.SO THE METHODOLOGY, WHICH, UM, WE ARE GOING TO UTILIZE IS KNOWN AS D MAKE, UH, WHICH STANDS FOR DEFINE, UM, THAT IS ACTUALLY DEFINING THE OPPORTUNITY OR PROJECT MEASURE, WHICH IS ALL ABOUT MEASUREMENT, UH, AS WELL AS LOOKING AT THE CURRENT STATE, UH, WHAT IS THE PROCESS AND HOW ARE WE DOING CURRENTLY THAT IT'S ABOUT THE CURRENT STATE ANALYZE, UH, ANALYZING, UH, STATISTICAL ANALYSIS ON DATA SO THAT YOU CAN DERIVE, UH, UH, YOU KNOW, UH, DERIVE SOLUTIONS BASED ON DATA THEN, UH, IT'S ALSO ABOUT BENCHMARKING.
UH, THE MEASURE PHASE ANALYZE IS OBVIOUSLY ANALYZING THE DATA AS WELL AS PROCESSES, WHICH ALSO INCLUDE THE OBSERVATIONS.
IT IS NOT JUST LIKE LOOKING AT SOME PAPERS OR FILES.
IT'S A LOT ABOUT GOING OUT TO THE FIELD AND, UH, SEEING THE OPERATIONS AND, UH, MAKING, UH, OBSERVATIONS AND COMING UP WITH, UH, IMPROVEMENT IDEAS IMPROVE IS ABOUT IDENTIFYING, UH, IMPROVEMENT OR SOLUTIONS AND IMPLEMENTING THEM LASTLY, UH, LIKE CONTROL.
THAT IS ACTUALLY THE MOST IMPORTANT THING, YOU KNOW, AFTER MAKING IMPROVEMENTS, HOW DO WE GO INTO SUSTAIN IT? THAT IS THE CONTROL PHASE.
THERE ARE MULTIPLE TOOLS UTILIZED IN THIS, UH, PROGRAM.
SO NEXT ONE FOCUS AREAS FOR THIS, UH, LEAN SIX SIGMA, UH, IN MISSOURI CITY.
FIRST IS THE PROCESS EXCELLENCE.
IT IS INVOLVING THE CITY DEPARTMENTS IDENTIFYING IMPROVEMENTS.
SECOND, I WANT TO MENTION IS THE INNOVATION ACADEMY.
UH, WHY I WANTED TO MENTION ABOUT THAT IS THAT IS AN INTENSIVE TRAINING PROGRAM FOR CITY EMPLOYEES.
ONE OR TWO PEOPLE CAN ONLY DO SO MUCH.
WE HAD TO BUILD CAPACITY IN ORDER TO, YOU KNOW, GO OUT TO THE PROBLEMS. SO THE, THE STAFF WILL BE CAPABLE OF, UH, EVALUATING AND DOING THE NECESSARY THINGS, BUT WE NEED TO ACUTE THEM.
SO INTERNAL ASSESSMENTS THEN STRATEGIC PLANNING, UH, EMPLOYEE ENGAGEMENT.
AND LASTLY, I WANT TO MENTION SMART CITY INITIATIVE, WHICH IS IN THE FUTURE.
UM, BUT, UH, IT IS ABOUT PARTNERING WITH, UH, CITY DEPARTMENTS, SUCH AS TRANSPORTATION OR POLICE, UH, AS WELL AS EXTERNAL AGENCIES TO IDENTIFY PILOT PROJECTS.
A LOT OF OTHER CITIES ARE DOING IT.
AND, UH, I THINK WE ALSO NEED TO GET ON BOARD.
SO THE NEXT ONE IS HOW DO WE APPROACH OUR APPROACH TO PROCESS IMPROVEMENT? SO, AS I MENTIONED BEFORE, IT'S ABOUT BUILDING THE SKILLS FOR US IN PRIVATE SECTOR.
IT IS KNOWN AS THE CAPACITY BUILDING.
SO THE EMPLOYEES NEEDS TO BE, UM, YOU KNOW, THEY NEED TO HAVE THE RIGHT SKILLS.
THEN THE SECOND ONE IS TASK TESTAMENT.
SO HOW ARE WE GOING TO DO IT HERE? UH, THERE IS GOING TO BE CAPSTONE PROJECTS.
IT'S NOT JUST GOING TO BE TRAINING.
WHOEVER IS GOING TO BE PART OF THIS TRAINING, UM, HAS TO DO A PROJECT OR IN OTHER WORDS, KNOWN AS A PROCESS IMPROVEMENT CAPSTONE PROJECT.
AND FINALLY, IT'S ABOUT LEARNING AND ADJUSTING.
UH, IF SOMETHING IS NOT WORKING, THEN WE NEED TO LEARN FROM OUR, UH, YOU KNOW, WHAT WORKS AND WHAT IS NOT WORKING.
AND I JUST ENDED UP ACCORDINGLY.
SO I WANTED TO BRING TO YOUR ATTENTION, THIS SLIDE, I TALK ABOUT BUILDING SKILLS.
HOW DO WE GOING TO IDENTIFY THE PROCESS IMPROVEMENT PROJECTS? SO IT'S ABOUT, UH, UH, YOU KNOW, ALWAYS HAVE THE CUSTOMER IN OUR CASE, IT'S ABOUT CITIZENS, UH, BUSINESSES, AND AS WELL AS THE EMPLOYEES OF THIS ORGANIZATION ALWAYS THOUGHT THE PROCESS OR CITY OPERATIONS, WHAT DOES THAT MEAN? THERE ARE GOVERNMENT REGULATIONS.
WHEN I WAS LOOKING INTO THE PERMIT PROCESS, WE CANNOT DO CERTAIN THINGS, JUST LIKE GO AND DO IT KIND OF THINGS, EVEN THOUGH THE PROBLEMS ARE OBVIOUS, THERE ARE REGULATIONS BEHIND IT.
SO THE PRO THE ALWAYS ARE THE PROCESSES, UNDERSTANDING THAT IS ALSO IMPORTANT, OR YOU SAW THE COUNCIL AND CITY LEADERSHIP, THEN ALWAYS OF THE UNKNOWN.
WHAT I WANTED TO MENTION IS THE COVID-19 EMERGENCY THE WINTER STORM OR HURRICANE GAMES.
SO CITY OPERATIONS, WE NEED TO LEARN FROM THOSE EXPERIENCES AS WELL.
PRIME EXAMPLE IS THE COVID-19 LIKE A LOT OF THE OPERATIONS, UH, WENT AUTOMATED BECAUSE WE WERE FORCED TO, ARE WE STILL DOING THE SAME WAY, LIKE FIVE YEARS AGO, THAT IS THE OPPORTUNITY WHICH WE NEED TO LOOK INTO.
SO BOTTOM LINE, UH, IT COMES DOWN TO, UM, YOU KNOW, SAFETY, QUALITY DELIVERY AND COST IN OUR CASE, IT'S PUBLIC SAFETY.
SO WE STILL VERY SERVICE, QUALITY AND COST THEN THE MEASUREMENTS OR
[00:45:01]
THE METRICS.SO THEN THE DEPLOYMENT STRATEGY IN ORDER FOR ANY CONTINUOUS PROGRAM TO SUCCEED IN ANY ORGANIZATION, I WILL SAY THERE ARE THREE THINGS REQUIRED.
ONE IS ABOUT OPPORTUNITIES FOR IMPROVEMENT.
WE HAVE PLENTY OF IT IN GOVERNMENT AND IN, UH, YOU KNOW, NOVEL CITY AND, UH, OTHER AREAS, MOTIVATING EMPLOYEES, MOTIVATION.
IF WE DON'T HAVE A MOTIVATED EMPLOYEE FORCE, UH, THAT'S NOT GOING TO HAPPEN.
SO HOW DO WE MOTIVATE THEN ABOUT BUILDING KNOWLEDGE? IT IS NOT ONLY ABOUT THE TWO FACTORS, BUT THE EMPLOYEES NEEDS TO HAVE THE KNOWLEDGE TO DO THESE THINGS AND FINALLY EMPOWERING THE EMPLOYEES SO THEY CAN MAKE THAT CHANGE HAPPEN.
SO ON THAT TIMELINE, WHAT YOU ARE SEEING IS ROLLING OUT OF THE PROGRAM AND THE TRAINING, UH, AT THE END OF THIS MONTH, UH, THE PROGRAM WILL BE ANNOUNCED TO THE EMPLOYEES.
SO INITIALLY IT MOST LIKELY GOING TO BE A SELECTED PARTICIPANTS FROM, UH, UH, THREE OR FOUR DEPARTMENTS.
UH, THEN THIS GREEN BELT TRAINING IS GOING TO BE ABOUT 40 HOURS DURATION.
SO SPREAD OUT IN 10, UH, 10 SESSIONS, THEN THERE WILL BE A CAPSTONE PROJECT AND THERE WILL BE A, UM, A GRADUATION CEREMONY.
SO THE MOST LIKELY THE, UH, THE TRAINEES WILL HAVE THE OPPORTUNITY TO PRESENT THE PROJECTS MAYBE IN FRONT OF YOU.
SO THAT IS THE, THAT IS THE PATH FORWARD.
SO HOW DO WE, SO SINCE I WAS HERE LIKE LAST FIVE MONTHS, LIKE, YOU KNOW, HOW DO WE IDENTIFY SOME OF THESE PROJECTS, OBVIOUSLY CITY LEADERSHIP, UH, PRIME PART OF IT.
BUT WHEN YOU LOOK INTO THIS, UH, CITIZEN SURVEY, THERE'S NO POINT IN CONDUCTING SURVEYS AFTER AN YEAR AFTER AND AFTER WE NEED TO LOOK AT THE TRENDS.
SO THAT'S WHAT YOU ARE SEEING ON THE BOTTOM, THAT RED LINE.
SO THERE ARE LIKE FOUR OR FIVE AREAS OF FOCUS THAT IS WHERE THE CURRENT PROJECTS ARE FOCUSED.
SO THESE ARE THE LIST OF PROJECTS CURRENTLY, UH, IN PROGRESS.
UM, ONCE I STARTED HERE AND I STARTED ON THE DEVELOPMENT SERVICES.
SO FOR ME, PROCESS IN ANY CITY IS PRIME IMPORTANT BECAUSE OF THE BUSINESSES AND THE GROWTH WHICH YOU ARE SEEING.
SO THAT IS ONE AREA, THE PRIMARY AREA OF THE FOCUS WHEN I STARTED, THEN THE SECOND IS CODE COMPLIANCE, DATA ANALYSIS.
THEN WE ALL KNOW ABOUT THE, UM, UH, HIRING PROCESS.
AND, UH, I'M A PRIME EXAMPLE OF THAT.
SO I DO KNOW WHAT I WENT THROUGH.
IT DOES A CUSTOMER STANDPOINT.
UM, SO WE LOOKED AT THE OVERALL PROCESS ON THAT THEN CUSTOMER SERVICE, UH, THE FRONT DOES CALL OPERATIONS, THEN INTERNAL ASSESSMENT, THE LEAN SIX SIGMA TRAINING.
I MENTIONED STRATEGIC PLAN AND STRATEGIC FOCUS AREA DASHBOARD, AND LASTLY, BUT NOT LEAST SURVEYS.
SO NOW LET ME GO THROUGH A LITTLE BIT ON SOME OF THE HIGHLIGHTS ON THIS PROJECT.
UM, THE WAY THESE PROJECTS ARE DONE, INITIALLY ENGAGING WITH THE DEPARTMENT DIRECTOR, HAVING A OPENING MEETING, UM, THEN GOING AND, UH, TALKING TO EMPLOYEES AS THEIR TEAM ENVIRONMENT.
UM, THEN LOOKING AT THE DATA THAT THESE CALL, WE DO THESE THINGS, UH, ONE, SOME CONCLUSION, SOME, ONE, SOME OBSERVATIONS OR FOUND KIND OF STUFF.
THEN THERE WILL BE STAFF MEETING WITH, UH, UH, THE DIRECTOR.
UH, I ALSO PRESENTED DETAILS OF MOST OF THESE PROJECT, NOT ALL IN THE LEADERSHIP TEAM MEETING.
SO THESE ARE BEING COMMUNICATED, UH, SUCH AND SUCH WAYS.
SO FOR THIS HUMAN RESOURCES, IT'S ABOUT EVALUATING THE CURRENT STATE, THEN IDENTIFY OPPORTUNITIES FOR IMPROVEMENT, IMPLEMENT RECOMMENDATIONS, AND MONITOR PROGRESS.
SO WHEN YOU LOOK AT THE HIRING PROCESS IN THE PROCESS OF FLORIDA DIAGRAM, UM, THE DETAILED PROCESS MAP WAS DEVELOPED, AND I'M NOT PLANNING TO SHOW IT HERE BECAUSE IT IS TO DETAIL.
SO THESE ARE THE MAJOR STEPS ON THE HIRING PROCESS AND HOW OPPORTUNITIES WERE IDENTIFIED IN, UH, MOST OF THESE STEPS.
UM, SO AS A HIGH LEVEL SUMMARY FOR NEXT STEPS, DEVELOP DASHBOARD AND REVIEW PROGRESS IN A WEEKLY LEADERSHIP MEETINGS, UM, YOU KNOW, HOW TO FILL THE EXISTING VACANCIES AND, UH, WHAT ARE THE PROBLEMS AND HOW LONG IT IS TAKING SO FORTH, COLLABORATE ACROSS DEPARTMENTS TO UPDATE JOB DESCRIPTION, BUT IT WAS ANOTHER FINDING LIKE, UH, JOB DESCRIPTIONS, UH, UH, UM, YOU KNOW, SOME OF THOSE ARE NOT UP TO DATE.
SO I THINK WE NEED TO HAVE SOME REAL FOCUS ON THAT, UH, ESTABLISHING A NEW HIRE CHECKLIST ONBOARDING PROCESS.
SO THOSE ARE ALL AREAS IDENTIFIED.
AGAIN, DETAILED RECOMMENDATIONS ARE BEING GIVEN TO THE DEPARTMENTS AND ADDRESSED IN THE LEADERSHIP MEETING.
[00:50:03]
SO THE NEXT EXAMPLE I WANT TO HIGHLIGHT IS THE CUSTOMER SERVICE FRONT DESK.WE DID NOT HAVE, UH, AT LEAST WE DID NOT HAVE, UH, DATA, UH, REGARDING THE TYPE OF CALLS WE MIGHT, BUT IT WAS NOT IN ANY READILY AVAILABLE FORM.
SO WE DID THE DATA COLLECTION.
SO THIS IS WHAT YOU'RE SEEING LIKE A, ABOUT A LITTLE OVER A MONTH.
SO AS YOU CAN SEE OVER HERE, ABOUT 30% OF OUR CALLS, WE'LL SEE THAT THE FUND DOES IS RELATED TO DEVELOPMENT SERVICES, PERMITTING PLANS, INSPECTIONS, AND SO FORTH.
EVEN THOUGH THEY DO HAVE A DEDICATED NUMBER, A LOT OF THIS CALL VOLUME GOES THERE.
THEN THE NEXT ONE IS PUBLIC BOOKS.
THEN HR LATER, THEN A WCA AND CODE ENFORCEMENT.
SO THOSE ARE THE TYPE OF CALLS WHICH YOU ARE RECEIVING.
SO THE INTENTION OF, UM, UH, THIS BRIEF ANALYSIS WAS LIKE, YOU KNOW, UM, BECAUSE RIGHT NOW WE WERE ONLY GETTING, UH, CALLS AND WE JUST FORWARDED IT TO THE PROSPECTIVE PERSON.
OR, UM, MAYBE WE ARE TRACKING SOME COMPLAINTS, BUT NOTHING IN A VERY FORMALIZED WAY.
SO WE NEED TO HAVE, EH, SOME OF YOU ARE FAMILIAR WITH THREE, ONE, ONE CALL CENTER.
THAT IS WHAT PRETTY MUCH MOST OF THE CITIES ARE UTILIZING.
SO FOR A LONG TIME, MISERY CP ALSO MAY WANT TO CONSIDER GOING FOR A VERY SMALL THREE, ONE, ONE CALL CENTER.
BUT RIGHT NOW, FOR SHORT TERM, LIKE WE ARE IMPLEMENTING A CORE TRACKING AND CONVERTING TO SERVICE REQUESTS.
SO YOU WILL HAVE THE CORE TRACKING WHERE IT COMES FROM AND HOW LONG IT IS TAKING TO RESOLVE CERTAIN THINGS.
SO THAT'S WHAT WE ARE DOING RIGHT NOW.
ANOTHER ONE I WANT TO MENTION IS INVESTIGATE POSSIBILITIES TO COLLABORATE WITH THE NEIGHBORING CITY, IF WE ARE NOT, UM, BIG TO HANDLE.
UH, SO THE COLLABORATIVE AFFORD CAN TAKE US.
SO THE NEXT ONE, UM, BRIEFLY, UM, MENTIONING ABOUT THE DEVELOPMENT SERVICES.
UM, AGAIN, THE PROJECT MOTIVATIONS ARE THE FIRST OF ALL, I WAS HEARING LIKE LONG TIMELINE TO GET APPROVALS, TAKES FOUR HOURS TO GET ANYTHING DONE, UNCLEAR REQUIREMENTS TO THE APPLICANTS.
SOME OF THE, PARTICULARLY ON THE SMALL, SMALL BUSINESS OWNERS, THEY ARE NOT SURE ABOUT THE REQUIREMENTS, THE BIG BUSINESSES HERE.
THEY CAN USE CONSULTANTS, THEY KNOW WHO TO CALL, AND THEY ARE ALL AWARE OF IT, BUT SMALL BUSINESSES, THEY RELY ON THE WEBSITE OR THEY RELY ON, UM, THE CLEAR CREDIT REQUIREMENTS PROCESS, CURRENTLY VERY MANUAL.
WE WERE STILL DOING A VERY MANUAL OPERATIONS.
UM, THEN WE DO UTILIZE AN, A GOAL THAT IS THE SOFTWARE, WHICH YOU'RE USING FOR PERMITTING.
UH, BUT OUR USAGE IS, UH, UTILIZATION IS LOW.
SO WE NEED TO IMPROVE THAT UTILIZATION.
UM, HERE IS THE CURRENT PROCESS ON THE DEVELOPMENT PROCESS.
AGAIN, DETAILED PROCESS MAPS ARE DEVELOPED IN ORDER TO IDENTIFY OPPORTUNITIES FOR IMPROVEMENT.
UM, I DO NOT WANT TO REPEAT ALL OF THESE THINGS.
MOST OF YOU ARE FAMILIAR WITH THE DEVELOPMENT PROCESS.
SO, UH, I JUST WANTED TO MENTION ONE THING.
UM, IT IS LIKE, UH, IN TIMES OF NEXT ONE IS ABOUT INSPECTIONS.
SO FINAL STEP IS CONDUCTING THE INSPECTION.
SO WE, WE ARE HAVING A AVERAGE OF ABOUT A HUNDRED, FOUR INSPECTIONS PER DAY.
THAT IS WHAT THE DATA WAS SHOWING AT THAT TIME.
SO WHAT I, WHAT WE WERE FINDING WAS ABOUT 20% OF THOSE WERE RE-INSPECTION.
I DID SPEND ONE FULL DAY IN THE FIELD OBSERVING HOW THESE INSPECTIONS ARE BEING DONE.
OUR STAFF IS VERY PROFESSIONAL AND, UH, YOU KNOW, VERY KNOWLEDGEABLE ABOUT WHAT THEY'RE DOING.
UH, BUT THESE ARE LIKE GROWTH TIME AND WHICH IS ACTUALLY A GOOD PROBLEM TO HAVE.
UM, BUT THEY ARE MEETING THE DEMAND.
SO THIS IS WHAT WE ARE DOING RIGHT NOW, 104 INSPECTIONS PER DAY AVERAGE.
UH, BUT WE CAN DO SOMETHING ABOUT MINIMIZING THAT RE-INSPECTION, SO THAT WILL IMPROVE THAT, UH, YOU KNOW, EFFICIENCY.
SO, UH, IF YOU LOOK INTO THE RE-INSPECTION FEE, LIKE IT IS LIKE $35, THE REASON OPPORTUNITY, RIGHT THERE FOR MORE THAN A HUNDRED THOUSAND, IF YOU WANT TO GO WITH THAT ROUTE.
SO, SO THE NEXT ONE, AGAIN, THERE ARE DETAILED RECOMMENDATIONS.
UH, PROJECT REPORTS WERE SUBMITTED AND A LOT OF THESE THINGS ARE IN PROGRESS.
SO THE NEXT STEP IS WORK WITH DEPARTMENT TO IMPLEMENT RECOMMENDATIONS, EITHER VIEW IMPLEMENTATION, UH, WHICH IS ACTUALLY MOST OF THE RESIDENTIAL PLAN.
UM, THEN, UH, SOMEBODY SUBMIT THEIR INTERNSHIP PLAN.
IT TAKES ABOUT 14 DAYS AND AVERAGE TO COMPLETE THE REVIEW.
SO BY HAVING THE REVIEW, UM, THAT TIME SHOULD BE DOWN AND, UH, THANKS TO, UH, IT DEPARTMENT, UH, YOU KNOW, AND NOW I THINK WE ALREADY HAVE THE, UH, BLUE
[00:55:01]
BEAM INSTALLED IN, UH, ALL INSPECTORS.AND, UH, THERE IS NO BETTER PERSON TO TRAIN THEN, UH, JENNIFER, SHE IS THE EXPERT IN, UH, AN ANGLES.
SO, UM, NOW THEY HAVE THE CAPABILITIES, SO THEN PROMOTE AN, A GOAL UTILIZATION THAT IS, SO THIS PERMITTING PROCESS IS NOT JUST DEVELOPMENT SERVICES.
IT INVOLVES FILE IT ALSO INVOLVED PUBLIC BOOKS.
SO WE ARE PROMOTING THAT AND AGO THAT SOFTWARE UTILIZATION ACROSS THE CITY THAT IS SOMETHING NEEDS TO HAPPEN, DATA AND CONTENT CLEANUP.
UH, THE MEASUREMENT IS ONLY GOOD IF, UH, IF OUR DATA IS KEPT UP TO DATE AND A POSSIBLE WEBSITE UPDATE THAT I'M SEEING IN ALL PROJECTS, WHICH I'M LOOKING AT, LIKE, YOU KNOW, WE HAVE A CONTENT AND WE NEED TO DO SOME REAL WORK ON THE WEBSITE.
OBVIOUSLY CONTENT IS THE DEPARTMENTAL RESPONSIBILITIES.
SO, YOU KNOW, WE NEED TO HAVE THE RESOURCES TO MAKE THAT HAPPEN.
TIMELINE ON THIS, UM, UM, MOONEY SAN DIEGO UPGRADE, UM, MUNIS IS ALREADY IT'S IN PRODUCTION MORE RIGHT NOW.
THEY ARE NEGO UPGRADE IS SCHEDULED FOR SEPTEMBER COUPLE OF OTHERS AND A CODE COMPLIANCE.
OBVIOUSLY THAT IS ONE OF THE AREA OF FOCUS.
SO AGAIN, IT IS ACCOUNT A STRATEGIC PRIORITY AS WELL AS A SYSTEM OF GRID REQUESTS FOR AND NOT GO.
UM, BECAUSE RIGHT NOW THEY ARE USING THE SECRET GROUP SEECLICKFIX.
AND SO BY GOING FOR THE AGO, AND WORKING ALONG WITH THE INSPECTORS SIMPLE EXAMPLE IS IF A CODE ENFORCEMENT OFFICER NEEDS TO, UH, LOOK UP A PERMIT, UM, THEY HAD TO CALL, UH, THE PERMIT OFFICE.
AND SO THAT IS ALWAYS KIND OF TIME AND KIND OF THING.
SO THEY, THEY SHOULD BE ABLE TO LOOK AT IT IMMEDIATELY, RIGHT IN THEIR, UH, IPOD OR WHATEVER DEVICE THEY ARE USING.
IT IS NOT THAT KIND OF DIFFICULT THING TO DO.
SO ON THE DATA SIDE, ON THE CODE ENFORCEMENT, UM, MAY WANT TO NOTICE THAT CLIENT AND YOU MAYBE YOU'RE FAMILIAR WITH IT, THE DATA.
AND AGAIN, I ENTERTAINED, UH, BRITTANY FROM COURSE TO PROVIDING ME THE CORE CITATIONS DATA AND, UH, CINDIA PROVIDE, UM, GAVE ME THE ACCESS TO SEECLICKFIX AND THEY, WE ALL WORK TOGETHER.
SO THE CITATIONS FILED IN THE CODE, WHICH YOU CAN SEE A VERY DECREASED WHAT IT IS TELLING US IN FISCAL YEAR 21, ONLY ABOUT 5% WHILE THERE ARE MAYBE A LOT OF FACTORS LIKE COVID AND ON ALL THOSE TIMES.
UH, BUT IF WE, WE NEED TO, IT IS POINTING TO SOME KIND OF ENFORCEMENT WE NEED TO DO.
I THINK YOUR DATA, LET ME, LET ME, LET ME TELL YOU SOMETHING.
I THINK YOUR DATA IS COMPLETELY WRONG BECAUSE THAT IS NOT A DECREASE.
WE GET, I GET, I CAN'T SPEAK FOR OTHERS.
I GET AT LEAST TWO CALLS PER DAY ON CITATIONS ON SEECLICKFIX THAT PEOPLE ARE NOT RESPONDING.
THAT MEANS STAFF IS NOT RESPONDING, AND THEY'RE CLOSING THOSE PRIOR TO IT.
SO I LIKE TO KNOW HOW YOU COME TO THAT DATA CITATIONS FILED IN COURT.
SO IF YOU LOOK AT CCA CLEAR, YOU CAN SEE THERE IS NOT A, IT'S PRETTY MUCH 30 CITATIONS FILED IN COURT WHEN IT'S SUPREME COURT.
THAT IS WHAT I WAS REFERRING TO.
I JUST HAVE A COUPLE OF QUESTIONS.
IS THIS THE ONLY PROJECT THAT YOU'RE WORKING ON CURRENTLY? ARE THERE ANY ADDITIONAL, I ALREADY PUT IT IN FRONT OF YOU, LIKE, UH, COUNCILWOMEN WOMEN, LIKE, UM, YOU KNOW, THREE OR FOUR PROJECTS, HIRING PROCESS DEVELOPMENT SERVICES, CODE COMPLIANCE.
THOSE ARE THE ONLY PROJECTS, RIGHT? THOSE ARE THE PROJECTS SO FAR I HIGHLIGHT ADDITIONAL PROJECTS.
THERE IS ONE MORE, THERE IS ONE MORE.
SO THE LAST ONE I WANT TO MENTION IS THE COMMUNICATIONS INTERNAL ASSESSMENT, UM, THAT IS IN PROGRESS.
CAN YOU REPEAT YOURSELF? I DIDN'T HEAR YOUR LAST STATEMENT REGARDING THE COMMUNICATIONS, WHAT YOU'RE DOING THERE.
SO MAINLY I'M DOING IS THE CURRENT STATE EVALUATION.
THAT IS THE INTERNAL ASSESSMENT ON COMMUNICATION AND IDENTIFY OPPORTUNITIES FOR IMPROVEMENT AND DEVELOPING RECOMMENDATIONS.
SO IF YOU LOOK AT THE NEXT SLIDE, THE ONE WHICH I'M SHOWING, UH, GATHER BASELINE DATA, EVALUATE COMMUNITY SURVEY DATA, AND WHICH YOU ALREADY SEEN.
UM, THEN THE SECOND IS INTERVIEWING THE COMMUNICATION STAFF, INTERVIEWING THE, UM, STAKEHOLDERS, INTERNAL STAKEHOLDERS, UH, ENABLING CITIES DATA.
THOSE ARE ALL BEING COMPLETED AT PLAN RECOMMENDATION HAS BEEN PRESENTED LAST WEEK.
[01:00:02]
AMERICAN WENT BACK TO WHAT YOU HAD ASKED ABOUT, UH, THE DATA IS CORRECT.UH, THE CITATIONS, IF WE CAN GO BACK TO THAT SIDE, UH, JOSEPH, SO WHAT YOU'RE LOOKING AT ARE CITATIONS FILED IN COURT RATHER THAN THEM GETTING WARNINGS.
THESE ARE ONES THAT GO TO COURT.
AND SO THAT, THAT DATA IS IN THE COURT FILE.
THIS IS, WHERE'S THE DATA FOR THE, UH, IS ANYONE LOOKING AT THE DATA FOR THE AMOUNT OF, YOU KNOW, THAT STUFF THAT'S COMING IN, OR THESE ARE JUST A COURT COST.
THESE ARE JUST THE ONES THAT ARE GOING TO COURT.
THE CITATIONS THAT ARE GOING BEYOND JUST A WARNING AND THEY'RE ACTUALLY BEING CITED TO COURT AND HAVING TO APPEAR IN COURT FOR A CITATION HAS BEEN ISSUED TO THEM.
I HAVE A DETAIL REPORT ON THIS, UH, BUT JUST WANTED TO MENTION LIKE, UH, OUR NUMBER OF PRIMARY ONE IS ABOUT, UH, TRASH SCREENING.
UM, SO AGAIN, I ALSO WENT OUT AND ABSURD ONE FULL DAY WITH THE CODE INSPECTOR, WHAT WE ARE LIKE.
SO MAINLY LIKE A TRASH CLEANING.
THAT IS THE, UM, THE, THE CCA CREATOR, LOTTA COMPLAINTS REGARDING A LOT OF CONCERNS FOR TRASH CLEANING.
UM, BUT I DO NOT KNOW WHETHER OTHER CITIES ARE TRASH CLEANING.
UH, I, THIS IS PROBABLY THE FIRST PLACE I HAVE SEEN FLASH CLEANING IS SUCH A HUGE ISSUE.
YEAH, THAT, THAT IS MAINLY THE PROJECTS.
UM, BUT I JUST WANTED TO FOCUS ON, YOU KNOW, THE LARGER DEPLOYMENT OR LEAN SIX SIGMA IN MISSOURI CITY.
LIKE, SO THEIR TRAINING PROGRAM WILL BE THERE.
SO THE, THE EMPLOYEES WILL HAVE THE CAPACITY TO DO SMALLER IMPROVEMENT PROJECTS, NOT JUST LIKE ONE PERSON DOING MULTIPLE PROJECTS.
UM, BUT THAT IS, UH, YOU KNOW, THE EMPLOYEES HAVE TO HAVE THAT CAPABILITY TO DO THE PROCESS IMPROVEMENT WORK.
SECOND IS SOME OF THE HIGH-IMPACT PROJECTS, UH, LIKE THE PERMIT PROCESS.
IT IS NOT GOING TO BE SO LIKE IN OUR, LIKE, IT IS NOT GOING TO BE SOLD IN THREE OR FOUR MONTHS.
IT IS GOING TO TAKE MUCH LONGER THAN LONGER AFFORD THAN, UH, NEEDS TO BE SOME FOCUSED BEFORE ON THOSE KINDS OF STUFF.
SO LASTLY, LIKE, UM, I ALSO WANT TO EMPHASIZE THE USE OF DATA AND, UH, WHAT ARE WE DOING WITH THE DATA AND HOW DO WE ANALYZE THE DATA AND WHAT KIND OF CONCLUSIONS WE ARE DERIVING.
SO THOSE ARE THE CAPACITIES WE NEED TO DEVELOP.
SO THAT'S ALL I WANTED TO SAY.
AND THANK YOU VERY MUCH FOR YOUR OPPORTUNITY.
I ALSO HAD THE LAND OVER TO ROGER FOR, UH, THE STRATEGIC PLANNING DASHBOARD.
I THINK YOU HAD SOME QUESTIONS.
THE FIRST ONE YOU SENT THERE, THERE ARE NO ADDITIONAL PROJECTS.
THESE ARE ALL OF THE PROJECTS IT'S GOING TO BE GOING INTO THE LEAN SIGMA PROGRAM.
IS THAT CORRECT? NO, MA'AM NO, MA'AM, THERE'LL BE ADDITIONAL PROJECTS.
THIS WILL BE AN ONGOING PROCESS AS WE IDENTIFY.
UH, I HAD A CONVERSATION WITH YOU, JOYCE.
SHE IS LOOKING FORWARD TO HAVING HIM TAKE A LOOK AT SOME OF THE PROCESSES THAT THEY USE IN LEGAL.
UH, THERE ARE OTHERS IN PUBLIC WORKS, SO IT'S GOING TO BE, UH, AN ONGOING PROCESS UNDERSTAND, OKAY.
SO HE SAID 40, 40 HOURS OF TRAINING, RIGHT? THE FORTEO'S PLAN TO BE FINISHED BY SEPTEMBER OR OCTOBER, ARE THERE MODULES TO THESE OR SOMEONE, RIGHT.
AND LARGEST FOR EACH ONE OF THE DIFFERENT DEPARTMENTS.
THESE ARE, THIS IS WHAT YOU'RE OFFERING.
RIGHT? THE 40 HOURS, THE GREEN BELT TRAINING IS 40 HOURS.
THE PLAN IS TO HAVE 10 SESSIONS, LIKE FOUR HOURS SPREAD OUT IN, UH, YOU KNOW, LIKE STARTING IN SEPTEMBER.
I COMPLETED THE GRADUATION WILL BE IN, UH, FEBRUARY.
SO IN SOME ORGANIZATIONS IT'S BEEN DONE IN ONE WEEK, BUT WE DO NOT HAVE THAT KIND OF RESOURCES.
LET ME TELL YOU WHERE I'M CAUGHT UP IN BECAUSE EACH DEPARTMENT IN EACH DEPARTMENT WILL BE DOING TRAINING, RIGHT.
AND THEY'RE GOING TO BE SOMEBODY WHO'S DEVELOPING THE MODULES FOR EACH ONE.
IT IS NOT GOING TO BE THE MODULE IS I'M IN THE PLANNING.
IN FACT, LIKE IN CITY OF DALLAS, I WAS, I PLANNED MORE THAN, YOU KNOW, UH, ABOUT 8% OF THE CITY WORKFORCE.
SO THE TRAINING WILL BE LEARNED INTERNALLY.
IT IS NOT BEING DONE EXTERNALLY.
UM, THERE IS, UM, YOU KNOW, UTILIZING PROJECTS AND, UH, EXAMPLES, THE TOPICS WHICH WE'LL BE COVERING IS HOW TO IDENTIFY PROJECTS.
THEN SOME STATISTICAL ANALYSIS KIND OF STUFF, AND WHATEVER IS REQUIRED TO ANALYZE THE DATA.
IT IS NOT THE EXTENSIVE TRAINING, BUT WHAT IS REQUIRED THEN, UH, SOME OF THE ANALYTICAL TECHNIQUES, KAIZEN
[01:05:01]
THAT IS A CHANGE FOR IMPROVEMENT.HOW DO WE CONDUCT A KAIZEN OR RAPID ACTION TEAM? UM, THOSE WHO KNOWS ABOUT G THEY EMPLOY THAT KIND OF TECHNIQUES.
SO THOSE ARE THE THINGS WHICH WILL BE COVERED IN THE TRAINING PROGRAM.
AND IT IS A, THERE WILL BE PROCESS IMPROVEMENT PROJECT, UM, DONE BY, UH, TWO OR THREE INDIVIDUALS.
UM, YOU KNOW, IF IT IS INVOLVING MORE THAN ONE DEPARTMENT, SO THAT IS KNOWN AS THE CAPSTONE PROJECT, I WILL MENTOR THOSE INDIVIDUALS DURING THE COURSE OF THAT PROJECT INITIALLY TO BE ROLLED OUT TO 10 OR 15 PARTICIPANTS THAT IS GOING TO BE THE FIRST PAPER, BUT IT WILL BE A CONTINUING PROGRAM WHO, WHO WILL BE MAINTAINING THAT THE PRO THE PROGRAM IN THE MODULES, EACH DEPARTMENT.
NO, I, THIS WILL BE, THIS WILL BE THE LEAN SIX SIGMA PROGRAM.
THE DEPARTMENTS DON'T HAVE TO DO THE MAINTAINING ALL OF THIS, RIGHT? YES.
BUT THE PROJECTS, THOSE ARE DONE IN DEPARTMENTS.
SO THE RESPONSIBILITY ON THE PROJECTS, UH, THAT OUR COMMENDATIONS, UH, THE IMPLEMENTATION, THOSE ARE OUR DEPARTMENTS.
YOU'LL BE DEVELOPING PORTALS OR ARE THERE PORTALS FOR EACH ONE OR IT'S GOING TO BE SEPARATE.
I'M GOING TO TELL YOU WHY I'M CONFUSED.
UM, I'VE BEEN IN PROJECTS WHERE THEY SET UP AND, YOU KNOW, AND THEN YOU COME BACK AND THEN, YOU KNOW, 18 TO 20 MONTHS LATER, TWO YEARS LATER, WE'RE STILL WORKING ON THE SAME PROJECT TRYING TO DEVELOP, YOU KNOW, FOR EACH DEPARTMENTS I'VE BEEN THROUGH THAT MANY, MANY TIMES.
SO I'M JUST, I'M JUST A LITTLE CURIOUS AS, UM, THE PROJECTS HERE AND, UM, WE SHOULD, THAT WE'RE GOING TO BE ABLE TO IMPROVE THE DEPARTMENTS.
UH, AND THIS IS GOING TO BE SOMETHING THAT'S GOING TO BE MANAGED.
YOU'RE GOING TO BE ABLE TO MANAGE ALL THE DEPARTMENTS, NO COLLABORATION WITH IT, A LITTLE DISCONNECTION HERE.
THE DAY THE PROGRAM WORKS IS LIKE, UM, YOU KNOW, IT IS ABOUT CONTINUOUS IMPROVEMENT, INCREMENTAL STEPS OF IMPROVEMENT THAT IS MOSTLY GOING TO HAPPEN BY THESE SMALLER PROJECTS, BECAUSE THESE WORKFORCE, THEY HAVE A FULL-TIME JOB.
IT IS NOT LIKE THEY ARE DOING PROJECTS ALL THE TIME, SO THEY CAN ONLY DEVOTE X AMOUNT OF TIME ON THAT.
SO THE IDEA IS TO TAKE ONE YEAR AND YOU ARE RIGHT, LIKE FOR A LOT OF, UH, YOU KNOW, PROJECTS, LIKE WE STARTED PROJECTS, BUT NEVER COMPLETED IT.
SO THERE HAS TO BE A TIMELINE LIKE ONE YEAR, YOU KNOW, YOU HAD TO COMPLETE THE PROJECT IN ONE YEAR.
SO THE SCOPING OF THE PROJECT IS VERY IMPORTANT.
IT CANNOT BOIL THE OCEAN TO HOW, LIKE HUGE PROJECTS PUT IT INTO THIS KIND OF PROGRAM.
YOU HAD TO HAVE SMALLER PROJECTS, VERY FOCUSED PROJECT.
I HAVE SOME CONCERNS BECAUSE LIKE I SAID, I'VE BEEN IN SEVERAL DEVELOPMENT OF SOFTWARE IN, SOMETIME IT TAKE EIGHT TO 10 YEARS, EVEN THOUGH THEY SAY, YOU KNOW, YOU GET ONE TIMELINE, BUT I WAS JUST CURIOUS AS TO WHAT OTHER PROJECTS, SINCE WE WERE, SINCE THIS WAS GOING TO BE SO QUICK, IF THERE ARE ANY ADDITIONAL PROJECTS THAT YOU WERE WORKING ON.
AND IF SO, IF THERE IS ANY, ANY KIND OF EXAMPLE THAT YOU COULD FIND TO SHOW US THAT YOU KNOW, IS GOING TO IMPROVE THE DEPARTMENT OTHER THAN, CAUSE I SAW SOME ANOMALIES IN THERE THAT PROBABLY NEEDED TO BE ADDRESSED.
BUT ANYWAY, SO I WAS JUST CONCERNED WHEN YOU TALK ABOUT 40 HOUR TRAINING AND I KNOW IT'S, IT HAS TO BE CONTINUOUS AND ONGOING.
UM, THERE'S NO WAY THAT YOU CAN DEVELOP A SOFTWARE AND IN 40 HOURS OF TRAINING AND DEVELOPING SOFTWARE.
WHAT IS THE LEAN SIGMA PROGRAM? UM, I'M SORRY, LET ME MAKE IT VERY CLEAR.
IT IS JUST A TRAINING MODULE BASED ON DEFINE, HOW DO YOU DEFINE A PROJECT? HOW DO YOU MEASURE IT, ANALYZE IT, UH, HOW DO YOU COME UP WITH THE SOLUTIONS THAT IS THE IMPROVED PHASE AND CONTROL? IT IS AN ESTABLISHED METHODOLOGY LIKE THE ME, SO WE ARE NOT DEVELOPING ANY SOFTWARE.
I'M NOT ASKING FOR ANY SOFTWARE XCEL WILL DO AND WHAT OUR EXISTING SOFTWARE AND CD WILL DO.
SO YOU'RE GETTING INFORMATION FROM, AND THEN YOU UPLOADED IT INTO SOMETHING, RIGHT? I'M NOT FOLLOWING YOU.
AND YOU'RE MEASURING THE PROCESSES OF HOW WE'RE CONDUCTING BUSINESS IN THE CITY.
AND OUTCOME TO COME ON THE FIRST PARTIAL THAT'S PART OF IT.
SO MY QUESTION IS, I THINK SHE NEEDS SOME CLARITY.
SO YOU'RE GOING TO BE ABLE TO IMPROVE.
YOU'RE GOING TO BE ABLE TO PROVIDE ALL OF THIS FEEDBACK TO EACH DEPARTMENT WITH JUST ONE CLEANING.
UM, YES, WE ARE TEACHING AMANDA FISH AND, UH, IN ORDER TO PROVIDE FOR THEMSELVES.
AND WHEN THEY DO THAT, THEN THERE'LL BE ABLE TO HAVE THAT FOCUS AND HAVE THESE TOOLS.
AND, UH, THROUGH SIX SIGMA, WHEN THEY ADDRESS AN ISSUE THAT THEY CAN INCORPORATE THOSE INTO THEIR ANALYSIS PROCESS WHEN THEY ADDRESS OR WHEN THEY COME UP, WHEN THE ISSUE COMES BEFORE THEM.
IN ADDITION TO THAT, UH, THEY'LL, THERE'LL BE WORKING WITH JOSEPH TO IDENTIFY LIKE WITH THE PROCESS IMPROVED.
I MEAN, THE, UH, THE PERMITS THAT THAT'S BEEN AN ISSUE THAT'S BEEN IDENTIFIED, UH, BY
[01:10:01]
COUNCIL, BY RESIDENTS, BY BUSINESS PEOPLE.AND SO NOW HE'S TAKEN A LOOK AT IT.
HE'S WORKING DIRECTLY WITH THOSE PEOPLE WHO WORK WITH IT, TEACHING THEM HOW TO ANALYZE THIS, SEE WHEN PROBLEMS MAY BE ARISING, THAT HAVEN'T HAPPENED BEFORE AND HOW MAYBE WE CAN INCORPORATE SIX SIGMA TRAINING INTO SOLVING THOSE PROBLEMS. THE SOFTWARE THAT'S BEING TALKED ABOUT THAT IS INNER GOV THAT HAS TO DO WITH PERMITTING.
DOESN'T HAVE TO DO WITH SIX PRECISE AMOUNT POINT BILL.
AND THAT, AND THAT'S WHAT I WAS SAYING.
IF YOU'RE GOING TO TEACH THEM HOW TO FISH, THEY WON'T BE FISHING THREE OR FOUR YEARS FROM THE DAY.
YOU FOLLOW ME EVEN ASKING ABOUT THIS POSITION, THAT MESSAGE HAS FOR A COUPLE MONTHS.
NOW, IF HE'S BEEN CONDUCTING ALL OF THESE PROJECTS OR ASSESSMENTS WITH EACH DEPARTMENT, WHY WASN'T THIS INFORMATION GIVEN US, GIVEN TO US WHEN WE ASKED FOR IT DURING OUR BUDGET PRESENTATION? BECAUSE WHEN WE ASKED YOU CAN NOT GIVE US ANY INFORMATION YOU KEPT BEATING AROUND THE BUSH AND IT WAS NO CLARITY PROVIDED TO US.
SO I'M KIND OF CONCERNED ABOUT IF HE'S BEEN ABLE TO CONDUCT ALL OF THESE PROJECTS UNDER SIX MONTHS OF TIME, WHY WERE YOU NOT ABLE TO TELL US AT THAT MOMENT? BECAUSE AGAIN, WE'RE JUST PRESENTED TO, YOU'RE ASKING A LOT OF QUESTIONS AND TO BE ABLE TO, IN 15 MINUTES, SAY, HERE'S WHAT WE'VE DONE.
AND HERE'S THE RESULTS OF WHAT'S BEEN GOING ON.
AGAIN, IT'S AN ONGOING CONTINUOUS PROCESS, CONTINUOUS PROCESS IMPROVEMENT, IDENTIFYING ISSUES, LOOKING AT OPPORTUNITIES TO IMPROVE THOSE PROCESSES, WHERE THEY'RE IDENTIFIED AND THEN, UH, SETTING UP WAYS IN WHICH YOU CAN MEASURE YOUR RESULTS.
I UNDERSTAND THAT, UM, I HAVE A GOOD COMPREHENSION.
MY PROBLEM IS THAT WHEN WE ASK THOSE QUESTIONS, YOU CANNOT TELL US THE DIFFERENCE BETWEEN THE LEAN SIGMA SIX POSITION AND ROGER'S CHIEF PERFORMANCE OPERATIONAL POSITION.
SO THAT'S MY CONCERN THAT IF THIS GUY HERE, MR. JOSEPH HAS BEEN WITH THE CITY FOR SIX MONTHS AND HE'S BEEN ABLE TO CONDUCT, SO THAT'S A, A WEALTH OF KNOWLEDGE ON EACH OF OUR DEPARTMENTS.
WHY WOULD YOU NOT ABLE TO TELL US THIS INFORMATION? BECAUSE AT THE TIME YOU ASKED A QUESTION OF THE SPUR OF THE MOMENT, I WANTED TO MAKE SURE THAT WE WERE ABLE TO BRING INFORMATION TO YOU IN A CONCISE MANNER AND DEVELOP MANNER, RATHER THAN JUST TRYING TO ADD HOT AND GIVE YOU INFORMATION.
WELL, I'M GOING TO PUBLICLY SAY THAT I'M CONCERNED ABOUT THE FEEDBACK AND THE PROCESS AND EVERYTHING THAT THIS PRESENTATION ENCOMPASS BECAUSE OF THE LACK OF KNOWLEDGE THAT WAS PRESENTED TO US WHEN WE ASKED ABOUT IT.
SO NOW IT MAKES ME FEEL LIKE THIS WAS JUST PUT TOGETHER QUICK, LET ME FINISH IT.
LET'S PUT TOGETHER QUICKLY JUST TO APPEASE OUR QUESTIONING AT THE MOMENT.
SO I'M CONCERNED ABOUT, WAS THIS INFORMATION EVEN ACCURATE? UM, IS THIS SOMETHING THAT WE CAN GO OFF OF? IS IT, HAVE WE PRETTY MUCH SPOKEN WITH ALL OUR DEPARTMENTS? WAS IT RUSHED? I'M CONCERNED.
HOW MANY PEOPLE IN YOUR DEPARTMENT? UH, THREE, JUST TO MY CELL PHONE.
ROGER, WHO IS THAT? I'M SORRY.
HE WILL BE PRESENTING THE NEXT SESSION.
WHAT'S THE SIGNIFICANT DIFFERENCE BETWEEN THE TWO ROLES.
SO LET ME, LET ME PUT IT THIS WAY.
BILL WILL ALLOW HIM TO ANSWER, BUT PLEASE SPENCER.
JOSEPH, WHAT IS THE, OKAY, NOW YOU PUT ME ON THE SPOT HERE, EVEN THOUGH I WAS HIRED, UH, FIVE MONTHS AGO, UH, LEAN SIX SIGMA COORDINATOR.
I KNOW LIKE MOST OF YOU KNOW, WHAT IS CONTINUOUS IMPROVEMENT? WHAT IS LEAN SIX SIGMA? YOU KNOW HOW THESE THINGS ARE WORKING IN, UH, PRIVATE AND GOVERNMENT ORGANIZATIONS, I WAS HIRED FOR THAT ROLE.
SO THAT IS THE LEAN SIX SIGMA DEPLOYMENT.
THE OTHER ROLE WAS MY UNDERSTANDING IS IT IS MOSTLY ABOUT THE STRATEGY AND BASED ON MY LIMITED EXPERIENCE, STRATEGY AND GOALS, PERFORMANCE DASHBOARD.
UM, SO THAT WAS THE MAIN THING STRATEGIC.
SO IF THOSE OF WHO ARE FAMILIAR WITH BUSINESS PLANNING, MALCOLM BALDRIDGE, THERE ARE SOME SEVEN KEY ELEMENTS OF THEM.
IT STARTS WITH COUNCIL LEADERSHIP PASS FOR LAST, THE CITY LEADERSHIP THEN COMES THE CUSTOMERS STRATEGY MEASUREMENT THEN COMES THE WORKFORCE OPERATIONS AND ULTIMATELY RESOLVES.
SO THAT IS THE STRATEGIC WAY OF DOING THINGS.
SO THEN COMES THE PERFORMANCE.
MOST OF THE CITIES CLACK THE PERFORMANCE MEASURES.
SO WE ALSO NEED TO START TRACKING IT.
WE MIGHT BE STARTING IT, BUT THERE IS OPPORTUNITIES FOR IMPROVEMENTS ON THAT.
SO THOSE ARE THE KEY DIFFERENCES.
UH, YOU KNOW, ONE IS THE CONTINUOUS IMPROVEMENT, UH, METHODOLOGY, CONTINUOUS PROCESS IMPROVEMENT.
THE OTHER ONE IS FOCUSING ON STRATEGY AND PERFORMANCE.
WHAT'S THE SIGNIFICANT DIFFERENCE BETWEEN YOUR ROLE AND MR. HARRIS, MR. HARRIS, MR. HARRIS, HIS ROLE VERSUS A SIGNIFICANT DIFFERENCE
[01:15:01]
BETWEEN THE TWO YEAH.OUR TEAM OR TOMORROW CAME UP TO, YEAH, IT'S JUST A TEAM OF TWO, TWO PEOPLE AND YOU GUYS DO THE SAME THING.
NO, IT IS NOT THE SAME WITH THE SIGNIFICANT DIFFERENCE BETWEEN THE TWO.
YOU PROBABLY MAY NEED MORE THAN ONE PERSON TO DO THE PROJECT.
IF YOU'RE GOING TO DO ALL YOU JUST SAID, BECAUSE YOU'RE TO NEED MORE THAN TWO.
CAN I INTERJECT HERE PLEASE? UM, I, UH, I UNDERSTAND THE LEAN SIX SIGMA PROGRAM AND I WOULD ENCOURAGE ALL OF MY COLLEAGUES TO DIG DEEP INTO WHAT LEAN SIGMA LEAN SIX SIGMA IS SO THAT WE ALL UNDERSTAND THAT IT'S NOT A SOFTWARE PROGRAM AND THAT MANY HIGH PERFORMING ORGANIZATIONS UTILIZE THE LEAN SIX SIGMA PROGRAM.
SO THAT'S MY FIRST COMMENT THAT I WILL MAKE.
SECOND, LET ME GO INTO A QUESTION HERE WHO WILL BE ELIGIBLE ON PAGE ON A SLIDE 31, WHAT EMPLOYEES WILL BE ELIGIBLE FOR THE LEAN SIX SIGMA PROGRAM? CAUSE YOU'RE GONNA, YOU'RE GONNA SELECT PARTICIPANTS, RIGHT? YEAH.
INITIALLY, UM, CITY EMPLOYEES IN IT FOR THE, WHEN I MENTIONED ABOUT THAT TO HAVE A WHITE BELT OR A LOBO.
SO THOSE WILL BE MORE, A LOT OF THOSE EMPLOYEES WILL BE ABLE TO PARTICIPATE.
ANYBODY CAN PARTICIPATE IN IT.
SO ANY CITY EMPLOYEES, CITY EMPLOYEES CAN PARTICIPATE ON THAT GREEN BELT BECAUSE OF THE, YOU KNOW, IT IS AN EXTENSIVE TRAINING PROGRAM.
AND ALSO LIKE IT, IT WILL ALSO REQUIRE SOME KIND OF, UM, UH, AUTHORITY TO DO PROJECTS.
SO THAT WILL BE INITIALLY THE FOCUS IS TO LIVING UP TO THE DEPARTMENT DIRECTOR, TO IDENTIFY THE PERSON THEY WANT IT.
THEY WANT IT TO BE TRAINED ON THIS PROGRAM SO THAT THEY CAN DO THE PROJECT.
THAT IS THE, THAT IS THE WAY INITIALLY, BUT LATER ON, IT CAN BE OPENED UP TO THE EMPLOYEES, ALSO ALL EMPLOYEES TOO.
SO WHEN I MENTIONED ABOUT I TRAINED AND MENTORED ALL A HUNDRED, WHAT THAT MEANS IS IT IS A MULTIPLE WAVES.
LIKE IT IS TYPICALLY BEEN TWO TIMES PER YEAR.
SO TO ANSWER YOUR QUESTION, UH, ANY CITY EMPLOYEES SHOULD BE ELIGIBLE FOR THIS, UH, PROGRAM.
AND WE ALL RECOGNIZE THE NEED OF, UH, YOU KNOW, HAVING THE EMPLOYEES TRAINED.
WE TALK ABOUT SUCCESSION PLANNING.
WE TALK ABOUT PROMOTION AND OPPORTUNITIES.
IF WE JUST KEEP ON DOING THE SAME WAY, SAME THING EVERY DAY, IT IS NOT GOING TO HAPPEN THERE.
I JUST WANT TO CLARIFY ONE THING.
I'VE DEALT WITH MANY ORGANIZATIONS WHERE HE AND I'VE ESTABLISHED, AND I KNOW YOU HAVE TO HAVE SOME KIND OF REPOSITORY FOR YOUR DATA.
I DON'T CARE, WHATEVER SYSTEM YOU WORK IN.
I HAVE THAT MUCH KNOWLEDGE AND THAT MUCH EXPERIENCE.
AND SO MY QUESTION AGAIN, UM, WELL I WAS, WELL, I GOT ANY CLARITY WAS WHAT IS THE SIGNIFICANCE DIFFERENCE IN YOUR ROLE? THAT'S ALL I WANTED TO KNOW.
I KNOW HOW TRUST ME A BELT BOOTH MANY ORGANIZATIONS WHERE I'VE HAD TO SET UP MODULES AND PORTALS AND SO FORTH.
SO THERE'S GOT TO BE A REPOSITORY SOMEWHERE.
I DON'T CARE HOW MUCH DATA YOU HAVE.
AND MY QUESTION ONCE AGAIN, ONCE AGAIN, WHAT'S THE SIGNIFICANT DIFFERENCE BETWEEN THE ROLES.
THERE'S NO WAY POSSIBLE THAT YOU CAN RUN AS LEAN SITTING WITH TWO INDIVIDUALS IN A DEPARTMENT.
I KNOW WHEN YOU GO TO DEPARTMENTS, HOW YOU HAVE TO TRAIN.
I KNOW WHEN DEPARTMENTS HAVE TO SET UP DATA, YOU HAVE TO PULL DATA FROM EVERYWHERE.
THERE'S NO WAY THAT YOU'RE GOING TO BE ABLE TO PULL FROM EACH DEPARTMENT, HOLD ON ONE SECOND, BILL AND PULL DATA AND DEVELOP JUST FOR THAT DEPARTMENT BECAUSE EACH DEPARTMENT IS GOING TO BE SIGNIFICANTLY DIFFERENT.
TRUST ME, I'VE BEEN AT WITH PEOPLE SAW, BUT IT TOOK US 18 YEARS TO DEVELOP A PRODUCT I'M TELLING YOU.
I KNOW WHAT I'M TALKING ABOUT.
I DON'T HAVE TO TELL, TELL ME ABOUT DATA, NOBODY DATA.
SO I WAS JUST CURIOUS AND JUST WANTED TO KNOW THAT THAT WAS MY FINAL QUESTION.
AND I'LL JUST WANT TO KNOW THE SIGNIFICANCE BETWEEN THE TWO ROLES.
IS THAT SOMETHING THAT YOU CAN ANSWER THE DIFFERENCE BETWEEN THE TWO ROLES? YES, PLEASE.
ALLOW ME TO ANSWER MY OWN QUESTION.
I'M AN ASTUTE ENOUGH TO ASK WHAT QUESTIONS I NEED TO ASK AND WHAT I NEED ANSWERS BECAUSE NOBODY'S INSIDE OF MY HEAD, BUT ME.
SO IF I COULD, IF YOU CAN'T ANSWER THE QUESTION THAT I ASK, THEN YOU ANSWER THE QUESTION THAT SOMEONE ELSE HAS.
I ASKED SIMPLE, THAT'S A SIMPLE QUESTION.
AND I ASSIST, THIS IS A THIRD, A POOL OF TIME.
AND THEN SOMEBODY ELSE HAS ANSWERED TWO OR THREE TIMES.
I JUST WANT TO KNOW THE SIGNIFICANT DIFFERENCE BETWEEN THE TWO ROLES.
THAT SHOULD BE VERY SIMPLE BUILDING.
I SHOULDN'T HAVE TO REITERATE IMPORTANT TO REITERATE WHAT I HAVE TO SAY.
I'M AN ASTUTE PERSON AND ANSWER MY QUESTION.
THAT'S ALL I ASKED BILL TO THESE INDIVIDUALS, EXCUSE ME, SIR.
CAN YOU ANSWER MY QUESTION? THE COMPLEX COMES LAND COUNCIL IN ATLANTA.
MR. ENERGEX, IT DOES NOT ALLOW TO ANSWER THE QUESTION.
I THINK THAT'S WHERE THE CONFLICT IS COMING.
I WANTED TO SAY THIS MUCH, I'M A CERTIFIED LEAN SIX SIGMA MASTER
[01:20:01]
BLACK BELT.I'VE BEEN DEPLOYING THIS LEAN SIX SIGMA FOR MORE THAN 12 FOR 15 YEARS.
SO, UM, I HAVE THE EXPERTISE AND THE BACKGROUND TO DO THE DEPLOY THIS PROGRAM IN, UH, THE MISSOURI CITY.
AND THE WAY THIS HAS BEEN DONE IS BEEN BUILDING THE CAPACITY INTERNALLY, AS WELL AS DOING SOME, UH, YOU KNOW, LARGER SCALE PROJECTS.
THAT IS WHAT IS MY ROLE IS TO ANSWER YOUR QUESTION.
WHAT IS THE DIFFERENCE? ROGER IS GOING TO PRESENT HIS WORK, UM, IN THE NEXT FIVE MINUTES.
AND, UH, HOPEFULLY THAT WILL CLEAR IT UP.
I JUST WANTED US TO BE MINDFUL THAT THIS LEAN SIX SIGMA LEAN SIX SIGMA POSITION WAS HEAVILY DISCUSSED, UH, WHEN WE WERE HAVING BUDGET DISCUSSIONS LAST FISCAL YEAR FOR LAST FISCAL YEAR'S BUDGET.
UH, AND OF COURSE IT WAS APPROVED.
UH, AND THIS INDIVIDUAL WAS FINALLY BROUGHT ON BOARD IN MARCH.
UH, IT WAS THE PREVIOUS CITY MANAGER WHO STRONGLY RECOMMENDED WE MOVE IN THIS DIRECTION.
SO, UH, SINCE MARCH UP UNTIL NOW, WE'VE BEEN TRYING TO GET OUR WRAP, OUR, OUR HANDS AND MINDS AROUND HOW DO WE MAKE THIS SUCCESSFUL BECAUSE WE ACTUALLY BUDGETED FOR THIS POSITION.
SO I AM EXCITED TO HEAR, UH, FINALLY, UH, AN UPDATE ON THE LEAN SIX SIGMA POSITION AND WHAT YOU'VE BEEN WORKING ON AND WHAT YOU'RE DOING.
AND, UH, I RESPECT THE FACT THAT YOU ARE AN EXPERIENCED, UH, EXPERT IN THIS PARTICULAR, UH, SUBJECT MATTER PER YOUR RESUME AND PER WHAT YOU JUST SHARED.
SO, UH, I'M GOING TO TRUST THAT YOU BEING HIRED IN THIS CAPACITY, UH, ARE ABLE TO, UH, HELP US MOVE FORWARD.
AND I'M SURE IF THERE ARE SOME SIGNIFICANT NEEDS THAT, YOU KNOW, IDENTIFY FROM A RESOURCE STANDPOINT THAT YOU NEED, I'M SURE YOU CAN GET WITH THE CITY MANAGER, UH, AND BE ABLE TO IDENTIFY THAT AND REPORT THAT.
WELL, ACTUALLY NOT REPORTED TO COUNCIL, BUT JUST GIVE US AN UPDATE AS TO WHAT PROGRESS HAS BEEN MADE IN THAT ARENA.
UH, BUT IF MORE RESOURCES ARE NEEDED, UH, IN THAT AREA, I'M SURE THAT WILL COME BEFORE US JUST LIKE ANY OTHER BUDGET YEAR, UH, TO DETERMINE IF THERE ARE SOME OTHER ADDITIONAL NEEDS.
BUT, UH, I, I REALLY WISH I COULD DELVE DEEPER INTO A LOT OF THESE WEEDS, BUT, UH, WE DON'T HAVE THE TIME TO, TO DO THAT, BUT I APPRECIATE THE PRESENTATION IS VERY HELPFUL.
THANK YOU, COUNCILOR BOMBONI OKAY.
UM, SO I, I JUST WANT TO LET YOU KNOW THAT YOU HAVE FOUR IDENTIFIED FOUR AREAS, WHICH WAS OVERALL QUALITY OF CUSTOMER SERVICES BY OUR CITIZENS AND FOR SOMEONE OF LOCAL CODE CODES AND ORDINANCES OVERALL MAINS OF CITY STREET AND SIDEWALK AND INFRASTRUCTURE OVERALL EFFECTING AS A COMMUNICATION BY CITY GOVERNMENT IN YOUR AREA.
THOSE WERE THE FOUR THINGS THAT WAS IDENTIFIED BY THE CITIZENS.
THE SIDEWALK I STOPPED YOU TO ANSWER.
THIS IS FOR ME TO MAKE A STATEMENT.
SO WITH THE FEEDBACK THAT YOU'VE GIVEN, I HAVEN'T SEEN ANY IDEAS THAT YOU SHARED, HOW YOU'RE GOING TO IMPROVE.
YOU TALKED ABOUT ANALYZING, YOU TALKED ABOUT MOTIVATING STAFF.
I HAVE NOT SEEN IT IN YOUR PRESENTATION.
YOU TALKED ABOUT YOU DID A TRASHCAN, UM, SCREENING.
THAT'S BEEN AN ORDINANCE SINCE I WAS ON CITY COUNCIL LONG TIME AGO.
THAT'S THAT PROGRAM STILL EXISTS.
SO THAT IS NOT THE PROBLEM THAT'S TODAY.
I DON'T SEE CITIZENS COMPLAINING ABOUT TRASH CANS QUEENS.
I SEE CITIZENS TALKING ABOUT TRASH PICKUP AND, YOU KNOW, NEAR NEXT DOOR NEIGHBOR HAS HIGH GRASS AND JUNK CARS.
AND THESE WERE THE THINGS THAT I HAVE EMAILED STAFF ABOUT.
SO I DON'T SEE HOW, WHAT YOU'RE TALKING ABOUT.
SO TO ME, UM, THIS IS A STATEMENT, I THINK THIS NEEDS TO BE IMPROVED.
UH, WHAT'S BEEN SHARED, WHAT'S BEEN SHOWN HERE IS NOT, I DON'T SEE THE DATA MASS.
I JUST SEE THAT YOU TALKED ABOUT, YOU KNOW, HOW YOU'RE GOING TO GET THESE STAFF TO TRAIN.
AND THIS IS MY PERSONAL OPINION.
I LIKE TO SEE MORE OF A DETAILED, NOT TO TELL ME THAT, YOU KNOW, EACH SLIDE YOU COUNCIL MEMBERS KNOW THIS, OR YOU SHOULD, YOU SHOULD ALREADY KNOW THIS.
THANK, UH, ALL OF Y'ALL FOR GIVING ME THE OPPORTUNITY TO COME UP HERE AND SPEND A MINUTE WITH YOU.
AND, UH, HOPEFULLY I WON'T PUT YOU TO SLEEP, CAUSE THIS IS KIND OF WHERE THE FUN STUFF COMES IN.
AND A LOT OF THE QUESTIONS I'M HOPING THAT YOU'VE HAD WITH, UH, THE PAST OR THE LAST PRESENTER, I'LL BE ABLE TO HELP ANSWER WITH MY PRESENTATION.
ONE OF THE THINGS THAT WE NOTICED HERE AT THE CITY,
[01:25:01]
AS WE HAVE A PROBLEM AT TIMES WHEN WE BEGIN PROJECTS, THEY FALL THROUGH THE CRACKS AND WE DON'T FINISH THEM.AND WE'VE DEVELOPED, UH, A PLAN TO HELP SOLVE THAT.
AND THAT'S GOING TO BE HUGE FOR US BECAUSE AGAIN, THERE THERE'S, THERE'S SEVERAL INSTANCES THAT, THAT THAT IS OCCURRED AND WE DON'T WANT THAT TO HAPPEN ANYMORE.
SO WITH THE DEVELOPMENT OF, UH, OR THE ADOPTION OF YOUR STRATEGIC PLAN A FEW MONTHS AGO, THIS THING'S PRETTY MASSIVE.
YOU KNOW, YOU'VE GOT, UH, FIVE STRATEGIC FOCUS AREAS AND INSIDE OF THOSE FIVE, YOU GOT 19 MAJOR OBJECTIVES.
AND INSIDE OF THOSE MAJOR OBJECTIVES, YOU'VE GOT 65 ACTION ELEMENTS.
IF WE DON'T HAVE A MANAGEMENT SYSTEM IN PLACE, SAME, THING'S GOING TO HAPPEN.
YOUR VISION IS NOT GOING TO BE SEEN THROUGH.
AND THAT'S, THAT'S WHAT WE'RE HERE FOR IS TO PROVIDE THE CITIZENS THAT VISION.
SO WHAT WE'VE DEVELOPED, UH, ONE OF THE, ONE OF THE MAJOR, UH, PROJECTS THAT I'VE BEEN WORKING ON, UH, OVER THE PAST SEVERAL MONTHS IS JUST THAT, THAT, UH, MANAGEMENT SYSTEM AND WHAT THIS DASHBOARD, I WOULDN'T CONSIDER THAT PART OF THE DASHBOARD.
WHAT THIS SYSTEM IS GOING TO DO IS IT'S GOING TO KEEP EVERY INITIATIVE ALIGNED.
SO WHATEVER YOU GUYS WANTED IN PLACE, THEY'RE, UH, CATEGORIZED, THEY'RE PRIORITIZED.
THEY WON'T FALL THROUGH THE CRACKS.
WE'RE GOING TO KNOW WHERE THEY ARE AT ALL TIMES.
IF SOMETHING FALLS BEHIND, IT'S GOING TO SEND US A NASTY EMAIL.
THIS, UH, THE STRATEGIC MANAGEMENT SYSTEM IS GOING TO LET US KNOW WHEN WE'RE ON TARGET, WHEN WE'RE CLOSE TO NOT BEING ON TARGET.
AND WHEN WE FALL BEHIND, AND IF WE DO FALL BEHIND IN SOME OF THOSE AREAS, THEN WE'LL BE ABLE TO KNOW WHERE TO SHIFT RESOURCES, TO SEE THOSE THROUGH.
SO AGAIN, WITH THIS, WITH THIS PROGRAM, IT'S NOT ONLY FOR THE COUNCIL'S, UH, STRATEGIC, UH, GOALS.
IT'S ALSO FOR THE DEPARTMENTS.
AND THAT TO ME IS THE EXCITING PART.
THAT'S WHERE IT GETS HUGE BECAUSE WHEN THESE GUYS HAVE THEIR BUSINESS PLANS, YOU HAVE TO PIVOT AT TIMES NEW THINGS HAPPEN, WHATEVER THEY'RE GOING TO BE ABLE TO STAY ON TASK.
AND THAT'S THE REALLY COOL PART ABOUT IT, BECAUSE IF NOT, WE'RE GOING TO SEE IT.
OF COURSE, IT'S NOT OUR JOB TO SIT THERE AND GRADE AND EVERYTHING ELSE.
WE JUST WANT TO MAKE SURE EVERYBODY STAYS ON TASK BECAUSE AT THE END OF THE DAY, THAT'S THE ULTIMATE GOAL.
ONE OF THE THINGS I WANT TO SHOW YOU REAL QUICK, THAT GOES ALONG WITH THAT, WITH THE IMPLEMENTATION OF THIS DASHBOARD MAYOR.
A LOT OF THE PROJECTS THAT I'VE BEEN WORKING ON FOCUS AREAS, AND YOU GET DOWN INTO THE OBJECTIVES, JUST LIKE WITH Y'ALL'S PLAN AND UNDERNEATH THOSE OBJECTIVES ARE DIFFERENT INITIATIVES.
SO YOU'RE GOING TO HAVE THE MILESTONES UNDERNEATH EACH OF THOSE, TO WHERE YOU CAN TRACK THOSE.
WHAT PERCENTAGE OF COMPLETION FOR EACH OF THOSE PROJECTS, UM, TRACKS YOUR KPIS, MAN, THIS THING DOES IT ALL, WE'LL BE ABLE TO, UH, GENERATE GRAPHS AND ESSENTIALLY AGAIN, AT THE END OF THE DAY, KEEP EVERYBODY ON TRACK.
SO EVERYONE'S GOALS AND THEIR BUSINESS PLANS ARE REALIZED BECAUSE WE TALKED ABOUT TEACHING AMANDA FISH.
WELL, WE GOT TO TEACH HIM TO BAIT THE HOOK.
WE'VE GOT TO TEACH THEM TO, WELL, ACTUALLY WE GOT TO GO BACK BEFORE WE EVEN BAIT THE HOOK.
WE'VE GOT TO TEACH THEM WHAT TACKLED TO USE.
AND WE GOT TO TEACH THEM TO MAKE SURE THE PLUGS IN THE BOAT BEFORE WE LAUNCHED IT IN THE WATER.
AND THEN WE'LL GO INTO BAITING THE HOOK.
AND THEN WE'LL TALK ABOUT CAST AND THE ROD AND REEL, AND THEN REELING IT IN WHEN WE CATCH THE FISH.
BUT AT THE END OF THE DAY, THAT'S WHAT THIS PROGRAM DOES.
AND THAT'S, WHAT'S SO EXCITING ABOUT IT.
AND THAT'S NOT EVEN THE COOLEST PART, THE BEST PART IN MY OPINION.
AND I'VE ALREADY GONE THROUGH THESE.
HERE IS WE'VE GOT A PROCESS IMPLEMENTATION FOR THIS.
IT'LL BE A FIVE PHASES OF DEPLOYMENT.
THE FIRST ONE WAS THE DEVELOPMENT OF THIS DASHBOARD.
THAT'S WHAT I'VE BEEN WORKING ON.
THE BIGGEST THING THAT WE DIDN'T WANT TO DO WAS TRY TO TRAIN ALL 16 DEPARTMENTS IN
[01:30:01]
THE IMPLEMENTATION.BECAUSE AGAIN, I'M NOT GOING TO LET THIS THING FAIL.
WE'RE GOING TO TRAIN THREE DEPARTMENTS AT A TIME UNTIL IT'S FULLY IMPLEMENTED.
AND WE'RE ON TRACK TO HAVE EVERY DEPARTMENT ON BOARD BY MAY OF NEXT YEAR.
I, MY, IN A HURRY TO GET IT DONE.
I WANT TO SEE IT GET DONE, BUT I'M NOT GOING TO GET SO MUCH IN A HURRY THAT AGAIN, WE'RE JUST SPINNING OUR WHEELS.
THAT'S NOT GOING TO BE BENEFICIAL TO ANYONE.
SO WITH THAT FIVE PHASE DEPLOYMENT RIGHT NOW, I HAVE, UH, THE FIRE DEPARTMENT, THE POLICE DEPARTMENT, IT, UM, AND OF COURSE YOU CAN SEE MINE HERE THAT HAVE BEEN DEVELOPED AND IMPLEMENTED INTO THE PROGRAM.
I'VE ALREADY GONE THROUGH TRAIN THE TRAINER WITH THESE GUYS HERE, BUT I'LL BE CONDUCTING TRAINING WITH THE FIRE DEPARTMENT POLICE DEPARTMENT AND IT OVER THE NEXT FEW WEEKS TO GET THEM ON BOARD.
ONCE THEY GO LIVE, WE'LL START WITH THREE MORE DEPARTMENTS UNTIL WE'RE FINISHED.
NOW, HERE'S THE FUN PART, OUR PUBLIC FACING DASHBOARD.
WHEN WE TALK ABOUT TRANSPARENCY, WE'RE NOT GOING TO TALK IT, WE'RE ACTUALLY GOING TO WALK IT.
THIS IS WHAT THIS THING'S GOING TO LOOK LIKE.
WHEN YOU GO ON TO, UH, OUR WEBSITE, THIS IS THE FIRST THING YOU'LL SEE.
THERE IS YOUR FIVE TOP STRATEGIC PLANS DOWN AT THE BOTTOM.
WHEN YOU CLICK EACH OF THOSE, IT'S GOING TO TAKE YOU TO A SEPARATE PAGE THAT WILL HAVE NOT ONLY A LOT OF THE DEPARTMENT KPIS OUT THERE, BUT ALSO SOME OF THE, UH, UH, ONES THAT YOU FELT ARE IMPORTANT THAT WE'VE GRADED A THROUGH C OR WELL, ACTUALLY YOU DID.
SO LET'S SAY YOU CLICK THE GREAT PLACE TO LIVE.
SO WHAT IT'S GOING TO SHOW YOUR FIRE RESPONSE, TIME, POLICE RESPONSE, TIME, CRIME RATE, INTERACTIVE HOA MEETINGS.
SO EACH QUARTER, THESE ARE ADJUSTED THE BEST PART ABOUT THIS SOFTWARE AND THIS PROGRAM IS THE INFORMATION IS PULLED IN.
SO THERE'S NOT A LOT OF, UH, CUMBERSOME WORK INVOLVED ON THE BACK.
YOU JUST HAVE TO STAY ON TOP OF IT.
NOW, ONE OF THE COOLEST PARTS IS YOU'RE A PART, ONE CRIME RATE.
I'M GOING TO GO INTO THIS FOR JUST A QUICK SECOND, AND THEN I'M GOING TO BE DONE WHEN OVER A MATTER OF FACT, ONE OF OUR SERGEANTS BACK HERE IN THE BACK HELPED ME, UM, ALONG WITH OUR IT DIRECTOR ABOUT A WEEK AND A HALF AGO, DEVELOPED THIS TO WHERE ALL THIS INFORMATION PULLS IN AND OUR CHIEF WAS BLOWN AWAY.
HE'S LIKE, MAN, WE'VE BEEN TRYING TO DO THIS.
I DON'T KNOW HOW LONG THE LAST DECADE.
AND YOU'VE GUYS GOT IT DONE IN TWO DAYS.
HOW'D YOU DO THAT? I'M NOT GOING TO TELL YOU HOW WE DID IT, BUT WE DID IT.
THESE THINGS RIGHT HERE ARE WHAT THE PUBLIC WANTS TO SEE.
AND AGAIN, FINANCIALLY SOUND GOVERNMENT YOU'LL HAVE OUR BOND RATING, OTHER ASPECTS IN THERE, UM, GROWING OUR BUSINESS INVESTMENTS, WE'RE GOING TO BE WORKING WITH OUR NEW ED ON GETTING THE INFORMATION THERE.
YOU LOOK IN HERE ON ONE OF MY DEALS.
I'VE GOT A, WE'VE GOT EVERYTHING FROM CONDUCTING OUR EMPLOYEE SURVEY TO, UH, COMBINING OUR EMPLOYEE ENGAGEMENT COMMITTEE AND OUR EMPLOYEE RECOGNITION, UH, UH, GROUP AND THE ONE GROUP I BELIEVE, UH, TO BOARD VISIT WITH Y'ALL LAST WEEK ON THAT.
SO THERE'S A LOT OF DIFFERENT INITIATIVES THAT ARE GOING TO BE ABLE TO GO THROUGH THERE.
SO AGAIN, EACH OF THESE WILL HAVE THEIR OWN.
WHEN YOU DRILL DOWN, LET'S SAY YOU CLICK THE FIRE RESPONSE TIME.
YOU'LL BE ABLE TO GO BACK TO THE DIFFERENT QUARTERS AND SEE WHAT THAT RESPONSE TIME WAS OVER A PERIOD OF TIME, ALL THE DIFFERENT ANALYSIS THAT WENT INTO IT AND BE ABLE TO GO FROM THERE.
SO WE'RE REALLY EXCITED ABOUT THIS, BUT AGAIN, I THINK THE MOST IMPORTANT ASPECT OF IT IS KEEPING EVERY DEPARTMENT ONLINE.
AS YOU GUYS CAN SEE THE GREEN ARROWS ON THESE DIFFERENT THINGS THAT TELLS YOU, UM, I'M ON TRACK WITH THEM.
IF IT'S GOT A YELLOW BOX, THAT MEANS IT'S CLOSE TO, UH, GETTING TO THAT DEADLINE AND SO ON.
SO, AND LASTLY, IF YOU DON'T MEET THAT EXPECTATION, IT DOES SEND YOU A NASTY EMAIL AND GET YOU BACK ON TRACK.
THESE ARE ONE OF THE THINGS THAT I'LL BE WATCHING AFTER TRAINING THE DEPARTMENTS TO HELP THEM STAY FOCUSED AND ON TRACK THE QUESTION, THANK YOU FOR A LITTLE BIT OF CLARITY, BUT I WANT TO ASK YOU THE SAME QUESTION MR. HARRIS, UH, AND I'VE BEEN WORKING WITH MANAGEMENT SYSTEMS. SO I DO UNDERSTAND
[01:35:01]
HOW THEY WORK.UM, THIS IS THE ONLY PROJECT IN THE DEPARTMENT THAT YOU'RE WORKING ON, OR IS THERE ANY ADDITIONAL PROJECTS BECAUSE NO, MA'AM, I MEAN, YOU CAN, YOU CAN LOOK AT THE, I'M GLAD YOU ASKED THAT YOU CAN LOOK AT THIS.
THERE'S ALL THE DIFFERENT PROJECTS THAT I'M WORKING ON RIGHT NOW ON TOP OF THIS ONE.
UM, I'M HAVING PROBLEMS UNDERSTAND THAT THE TWO PEOPLE IN ONE DEPARTMENT WOULD BE ABLE TO MANAGE ALL THIS AND FROM A MANAGEMENT PERSPECTIVE.
MY NEXT QUESTION IS WOULD THERE BE ANY KIND OF AN EXAMPLE THAT YOU CAN GIVE US TO SHOW THAT THIS MANAGEMENT SYSTEM WOULD DEFINITELY WORK IN IMPROVING OUR DEPARTMENTS? YEAH, I BELIEVE, UH, I KINDA DID THAT WITH THE POLICE DEPARTMENT, YOU KNOW, BEING ABLE TO TAKE THE, UH, THE DATA AND IMPORT IT, OR IS OUR IT DIRECTOR WOULD SAY, PULL IT IN TO THE SYSTEM SEAMLESSLY TO WHERE WE'RE NOT ALL OVER THE BOARD.
EVERYBODY HAS THE ACCURATE NUMBERS.
FINAL QUESTION ON THE TRAIN, ANY OF THE 40 HOURS OF TRAINING.
AND I KNOW WHEN WE, WHEN YOU MOVED TO A MANAGEMENT SYSTEM AND YOU TRY TO DUMP EVERYTHING ON A DEPARTMENT TO HAVE THE DEPARTMENT TO REALLY GO AHEAD AND MANAGE, WILL YOU BE ABLE TO MANAGE EACH ONE OF THE DEPARTMENTS, BECAUSE THIS IS CRITICALLY SPEAKING, IT'S A LOT OF WORK.
AND WHEN YOU TALK ABOUT MAINTAINING A MANAGEMENT SYSTEM WITH TWO PEOPLE IN THE DEPARTMENT, AND IT'S GOING TO HAVE TO FALL ALONG THE DEPARTMENT THEMSELVES, AND I'VE BEEN IN PREDICAMENTS LIKE THAT, WHEN, YOU KNOW, THE, THE MANAGEMENT SYSTEM WAS IN PLACE AND EVERYTHING WAS WORKING, BUT THEN WHEN IT CAME DOWN FOR THE PORTALS AND THE MODULES, AND THEN WE HAD TO, YOU KNOW, COME OUT AND DO ALL OF THE WORK INTO THE DATA IN THE REPOSITORY AND ALL THOSE KINDS OF THINGS.
SO HOW WOULD YOU GUYS BE ABLE TO MAINTAIN ALL OF THAT IN ADDITION TO EVERYTHING THAT, YOU KNOW, WITH TWO PEOPLE IN THE DEPARTMENT? THAT'S MY FINAL QUESTION AGAIN, IT'S THE OLD, UH, UM, ANALOGY EATING THE ELEPHANT.
YOU KNOW, I'M NOT GOING TO TRY TO BARBECUE IT ALL AT ONCE AND THEN TAKE SMALL BITES, TAKING THE DIFFERENT DEPARTMENTS THREE AT A TIME, AND THEN IMPLEMENTING INTO THIS EVERY 60 DAYS.
SO AT THE END OF MAY OF NEXT YEAR, WE'LL HAVE THEM ALL ON BOARD.
THAT'S GOING TO GIVE THEM AN OPPORTUNITY TO REALLY GET TRAINED ON THE SYSTEM, UNDERSTAND IT.
AND AT THE END OF THE DAY, WHEN THEY'RE DONE, UH, LOADING ALL OF THEIR INFORMATION THAT THEY'RE GOING TO, IT'S REALLY GOING TO BE A LOT MORE SIMPLE FOR THEM, WITH ME BUILDING IT ON THE BACK END IS A LITTLE MORE COMPLEX, BUT FOR THEM IT'S GOING TO BE A LOT EASIER.
AND THAT'S MY GOAL IS TO MAKE IT EASY ON THEM, BECAUSE IN THE PAST, AGAIN, WE'VE, WE'VE HAD DIFFERENT SOFTWARES THAT WE DON'T UTILIZE FULLY BECAUSE EITHER THE TRAINING'S NOT THERE, THEY DON'T UNDERSTAND IT OR WHATEVER.
AND WE DON'T WANT TO SEE THAT HAPPEN HERE.
YOU ASKED HIM A QUESTION CAUSE IT'S MORE THAN LIKELY TO FALL ON THE DEPARTMENTS TO DO ALL THE UPLOADING.
UM, I'M SURE BECAUSE, YOU KNOW, I KNOW YOU DO A LOT ON THE BACK END, BUT IT'S THE FRONT END ACCOUNTS OF IN ORDER FOR THEM TO BE OPERATIONAL AND FIT IN ALL THE PROCESSES.
WELL, THANK YOU FOR THIS INFORMATION.
THAT SHOWS A LOT OF DETAILS AND I CAN SEE THAT YOU HAVE DATES NEXT TO IT.
SO IT HELPS TO UNDERSTAND WHERE WE'RE AT AND OBVIOUSLY WHETHER THEY'RE COMPLETED OR, OR THIS ONGOING, UM, YOU STARTED OFF, I DON'T KNOW IF THE FATHERS HEARD IT, BUT YOU STARTED OFF SAYING SOMETHING THAT I PICKED UP.
YOU SAID THERE'S LACK OF FOLLOWUP ON PROJECT MANAGEMENT.
UH, GIVE ME AN EXAMPLE, WHAT YOU, WHAT YOU REFERRING TO? WELL, LIKE I SAY, IN THE PAST, AND YOU KNOW, I DON'T KNOW IF IT'S THE, IT DOESN'T MATTER WHAT IT IS.
WELL, IF YOU SAID THIS PART RIGHT HERE, WHAT MATTERS IS, IS WE'VE HAD THE PROBLEM AND THIS IS GONNA FIX IT.
ONE OF THOSE LET'S TAKE FOR AN EXAMPLE, OUR EMPLOYEE INTRANET, THAT'S A GREAT AVENUE FOR EMPLOYEES TO GET INFORMATION.
AND I'VE TALKED TO THE CITY MANAGER SEVERAL WEEKS AGO ABOUT GETTING BACK ON THAT, PARTNERING UP WITH HR AND IT TO GET THAT THING BUILT.
SO THE EMPLOYEES HAVE A RESOURCE TO GO ON FOR EVERYTHING THEY NEED THAT WAY.
THERE'S, THERE'S, THERE'LL ALWAYS BE QUESTIONS, YOU KNOW THAT, BUT HOPEFULLY THIS HELPS LIMIT.
SO WAS THAT A PROCESS, WAS THAT SOMETHING THAT YOU WORKING OUT OR WAS THAT ALREADY IN PLACE? SOMETHING THAT WAS BROUGHT BACK AROUND AND PART OF THAT WAS BROUGHT BACK AROUND BASED ON THE EMPLOYEE SURVEY THAT WE HAD ABOUT COMMUNICATION AND IT WAS IMPORTANT TO REALLY BUILD THAT BACK.
SO THAT WAS WHY THAT WAS KIND OF PUSHED OUT.
YOU MEAN MY EMPLOYEE SURVEY COMMUNICATION, LIKE WHAT COMMUNICATION COMING IN? COMMUNICATION AMONGST NOT IN OUR, NOT OUR COMMUNICATIONS DEPARTMENT, BUT JUST THE DIFFERENT FLOW OF INFORMATION THAT WOULD COME OUT, WHAT DEPARTMENT IT MAY BE.
AND THIS WILL HELP THAT BECAUSE IT'LL ALL BE IN ONE CENTRAL SPOT.
SO DID WE, DID, Y'ALL HAD, UH, ANOTHER EMPLOYEE SURVEY FOR THAT, FOR THE, FOR THE,
[01:40:01]
UH, THE ENTIRE, UH, CITY.THAT THAT WAS CONDUCTED AND COMPLETED.
WELL, IT'S STILL IN THE PROCESS OF BEING COMPLETED.
CITY MANAGER WILL BE GETTING WITH YOU ON THAT ONE.
WAS IT THAT ON HERE, SIR? WAS THAT ON HERE? YES, SIR.
THAT THAT'S, UH, IF YOU SEE THE FIRST PAGE, THAT'LL SHOW YOU ALL THE STEPS THAT I'VE DONE ON THAT ONE THERE AND ALL THE DATES AND ALL OF THAT GOOD STUFF.
BUT AGAIN, THE BEST PART WITH THIS THING IS YOU CAN SEE EVERY STEP YOU DOCUMENT.
SO YOU KNOW WHAT YOU'RE DOING ALONG THE WAY.
SO NOTHING FALLS THROUGH THE CRACKS ON YOU.
WHEN IS THE NEXT CITIZEN SURVEY? UH, THAT'LL BE NEXT YEAR AND WE'LL ADJUST THAT ONE.
IT'S ALSO ON HERE, MAYBE ON THE LAST PAGE.
UH, WE'VE ALREADY ENGAGED, ETC.
AND, UH, WE'LL BE GETTING THOSE FORMULATED PROBABLY OVER THE NEXT THREE MONTHS TO GET THAT, UH, GET THAT ROLLING.
AND JUST REAL QUICK, ANOTHER THING I REMEMBER A COUNCIL MEMBER, EMORY TALKING JESUS WAS DURING THE BUDGET, HEARING ABOUT A SURVEY FOR A GOLF CART GOLF COURSE TO MAYBE HELP BOOST SOME REVENUE OR WHAT HAVE YOU THERE TO MAKE IT BETTER.
WE SPOKE TO THESE GUYS AT DTC ON MAYBE GETTING SOMETHING ALONG THOSE LINES DONE AS WELL.
SO THE FOUR ITEMS THAT WAS REPORTED ON THE SURVEY, I'M NOT GOING TO REPEAT THEM AGAIN.
WHAT, HOW WE'D DONE WITH THOSE ON THE CITIZEN, THE SURVEYS THAT, THAT YOUR DEPARTMENT NOW IS FOCUSING ON FOUR ITEMS, RIGHT? OVERALL CUSTOMER SERVICE, QUALITY OF CUSTOMER SERVICE AND FORCEMENT OF LOCAL CODES AND ORDINANCES.
SO THOSE ARE THE LOWEST RANKING THINGS THAT THE CITIZEN TOLD US, RIGHT? SO WHERE ARE WE ON THAT? AS YOU'RE REPORTING IT OUT TODAY, WHERE ARE WE ON THOSE FOUR ITEMS BEING EVALUATED AGAIN BY A JOSEPH? WHEN HE EVALUATES SAY, UH, OUR DEVELOPMENT SERVICES, WHEN HE WAS COMPLETE WITH THAT TASK, I'LL COME IN BEHIND HIM ON THE GAPS THAT HE'S FOUND AND SIT DOWN WITH THE DEPARTMENT, HEAD DISCUSS THOSE AND HOW WE'RE GOING TO FIX THOSE.
ARE YOU BRINGING THAT UP OR IS HE BRINGING THAT UP? I'M SORRY, WHO'S BRINGING THAT UP.
LIKE YOU SAID, WHEN, WHEN HE BRINGS IT UP OR YOU'LL GO BACK ON.
AND WHEN HE DOES HIS EVALUATION ON THE DEPARTMENT WILL MEET WITH EACH OTHER.
AND FOR EXAMPLE, A ASSISTANT CITY MANAGER AND MYSELF, IT DIRECTOR DEVELOPMENT SERVICES, DIRECTOR, AND JOSEPH ALL MET.
HE WENT THROUGH HIS, UH, EVALUATION AND THEN I'VE BEEN FOLLOWING UP WITH THEM, UH, EVERY FEW WEEKS TO MAKE SURE WE'RE STILL ON TASK AND TARGET, UH, TO YOUR KNOWLEDGE, IT'S INSURING THAT DEPARTMENT.
WHAT, WHAT APPROXIMATELY WHAT MONTH WAS THE CITIZEN SURVEY DONE? UH, GEEZ, THAT WOULD HAVE BEEN LAST YEAR.
I BELIEVE IN MAY MONTH, MAY OR JUNE OF 2021.
WHY DON'T YOU GO BACK AND LOOK, I DON'T RECALL IT.
WASN'T HERE AT THE, MY POINT IS IT'S BEEN PAST A YEAR AND WE HAD A REPORT OUT TODAY, WHICH I STILL DON'T KNOW TOMORROW.
IF SOMEONE CALLS ME AND WHAT WE'RE DONE WITH THIS, BECAUSE I DIDN'T UNDERSTAND ANYTHING THAT WAS TALKED ABOUT EARLIER.
UM, S ASKING A SIMPLE QUESTION HAS BEEN A YEAR SINCE OUR CITIZENS HAD ASKED AND GAVE INPUT, WE ASKED THEM AND THEY GAVE US THE INPUT, RIGHT? ALL I'M ASKING IS A YEAR FROM NOW.
WHERE ARE WE IN A NUTSHELL? I DON'T WANT TO HEAR SLIDES.
I DON'T WANT TO SEE ANOTHER GRAPH.
I DON'T WANT TO HEAR ABOUT SOME GRADUATION CEREMONY.
I JUST WANT TO KNOW WHAT AM I GOING TO TELL THE CITIZENS? WHERE ARE WE TODAY ON THAT SURVEY? IT'S JUST SIMPLE QUESTION.
OUR LEAN SIX SIGMA COORDINATOR IS EVALUATING THE ISSUES THAT HE IS LOCATED WITH THE SURVEY, AND I'M COMING BACK AROUND BEHIND HIM AND HELPING CLEANING THOSE ISSUES UP THAT HE'S IDENTIFIED.
SO, SO WE HAVE IDENTIFIED WHAT THOSE FOUR ISSUES THAT THE CITIZENS TOLD US WERE, WHAT, WHAT AREAS AND WHAT THE, WHAT THE ISSUES WERE THERE WERE, THERE WERE SEVERAL ISSUES AND GAPS LOCATED THAT ARE BEING ADDRESSED RIGHT NOW FROM LICENSING TO BLUE BEAM, TO OUR PROCESS AND DATA CLEANUPS AND THOSE NATURES.
AND THAT'S WHAT WE'RE DOING RIGHT NOW.
AND THAT'S WHAT I'M WORKING WITH DEVELOPMENT.
THERE HAVE BEEN PROCESSES PUT IN BY, BY YOU AND THE SIX SIGMA.
AND, AND THE FOUR ITEMS THAT THE CITIZENS TOLD US.
SO THERE, SO THERE'S BEEN PROCESSES THAT'S BEEN PUT IN PLACE.
TO, SO THAT WAY WE CAN IMPROVE.
ON THE NEXT REPORT OUT, I WOULD HOPE THAT THIS WOULD COME BACK TO COUNCIL, UH, AT LEAST EVERY OTHER MONTH TO HEAR WHERE
[01:45:01]
WE ARE ON THIS.NOT INTERESTED IN HEARING ABOUT, FOR ME, I'M NOT, I DON'T KNOW ABOUT OTHERS.
I'M NOT INTERESTED IN HEARING IN MY GRADUATION.
I'M JUST WANT TO KNOW WHAT I CAN TELL THE CITIZENS.
YOU TOLD US WE IDENTIFIED WHAT THEY WERE, RIGHT.
WE PUT PROCESSES IN PLACE AND WE'RE MONITORING THOSE PROCESSES.
SO THAT WAY THAT THESE SAME ISSUES SHOULD NOT COME UP IN THE 2022 SURVEY.
THAT'S LEAN TAKE OUT THE FAT AND THE SIGMA PIECE.
AND IF YOU LOOK, UH, BELIEVE IT'S ON PAGE FIVE AT THE BOTTOM DEPARTMENT ENHANCEMENT, I HAVE, UH, A LITTLE BIT OF THAT IN THERE ON WHAT I'VE BEEN WORKING WITH, UH, DEVELOPMENT SERVICES ON WHAT WAS IDENTIFIED ON MOVING THOSE FORWARD AND CORRECTING THOSE.
IN ADDITION, I KNOW YOU MENTIONED THE INTERNET.
CAN YOU TELL ME WHAT DEPARTMENTS YOU WORK WITH WHEN YOU CONDUCTED THAT INITIAL RESEARCH ON THE INTERNET THAT YOU SPOKE WITH THE INTERNET? UM, UH, VISITED WITH, UH, STACY A LITTLE BIT.
SHE SAID THAT PROJECT WAS PASSED OFF.
I BELIEVE TO IT THEN JOINED IN WITH IT.
AND, UH, I KNOW THE CITY MANAGER, IT AND MARTIN HAD A MEETING I BELIEVE LAST WEEK OR WEEK BEFORE TO GET SOMETHING ELSE MOVING ON THAT.
AND SO FOR ME PERSONALLY, IT, BUT CEDRIC AND I ARE GOING TO CIRCLE AROUND WITH, UH, MARTIN SO WE CAN GET THIS DONE.
I WAS JUST GOING TO CONFUSE, BECAUSE I KNOW INITIALLY DURING A BUDGET, IT WAS PRESENTED AS A COMMUNICATIONS PROJECT.
UH, IF I COULD, IF YOU DON'T MIND ME ANSWER SOME OF THIS, UH, FOR THE PAST FIVE OR SIX YEARS, THIS HAS BEEN SOMETHING THAT HAS BEEN, UH, TAKEN ON BY MULTIPLE DEPARTMENTS.
AND THIS IS ONE OF THE PROBLEMS THAT THIS ORGANIZATION HAS HAD, UH, FOR SEVERAL YEARS IS THAT WE HAVE HAD NOT NO CONTINUITY TO WHAT WE DO.
WE'VE HAD NO CONTINUITY TO MANAGEMENT AND WE NEED TO, UH, PUT IN PLACE THE STRATEGIC PLAN OF THE COUNCIL, UH, STICK WITH THOSE THINGS AND MOVE THEM FORWARD IN A CONSISTENT BASIS WITH, UH, WITH RESULTS THAT WE ARE GOING TO ACHIEVE AND HOW WE'RE GOING TO GET THERE AND THEN REPORT OUT HOW WE'RE GETTING THERE.
AND THAT'S WHAT WE'RE ATTEMPTING TO DO BOTH WITH AND DO IT IN AN EFFICIENT AND EFFECTIVE MANNER THROUGH LEAN SIX SIGMA AND REPORTING OUT THROUGH THE DASHBOARD THAT YOU SEE BEFORE YOU.
SO THERE'S TWO PARTS TO THIS AS A CONTINUUM AND IT'S ONGOING PROCESS.
AND NOT ONLY THAT, BUT ALSO WE'RE GOING TO START REINSTATING.
WE HAD BUSINESS PLANS THAT WE USED TO DO AS AN ORGANIZATION.
THOSE WERE DISCONTINUED THIS PAST YEAR ARE REINSTITUTING THOSE FOR DEPARTMENTS SO THAT THEY HAVE THEIR BUSINESS PLANS TYING BACK TO THE KPIS THAT WILL TIE BACK TO THIS THAT WILL CONTINUALLY BE INPUTTED AND BEING REPORTED OUT.
SO AGAIN, THERE'S, THERE'S MULTIPLE PARTS TO THIS PROCESS.
AND BUILDING, THERE IS AN EVENT MANAGEMENT SYSTEM THAT THEY'RE MOVING CARDS AND THIS ONE TO AN ANIMAL, DEFINITELY MANAGEMENT SYSTEMS. THAT'S NOT A WAY YOU CAN OPERATE, BUT, UM, I'M HOPING THAT, UM, MR. HARRIS, YOU HAD DEPARTMENT IS WORKING VERY COLLABORATIVE WITH IT, CAUSE THIS IS THE JOB.
BELIEVE ME, AND I CAN SEE IT FALLING RIGHT BACK ONTO THE DEPARTMENTS.
YOU KNOW, THE DEPARTMENTS WILL BE ENDED UP DOING MORE THAN A FAIR SHARE, BUT ANYWAY, UM, THANK YOU, MR. HARRIS, YOU ANSWERED THE QUESTIONS THAT I WANTED TO KIND OF HEAR THAT FROM STACY CONSIDERING.
UM, MR. HARRIS MENTIONED THAT A LOT OF PROJECTS AREN'T BEING COMPLETED.
SO I WANTED TO REALLY HEAR HER PERSPECTIVE BEFORE YOU CAN BILL.
UM, BUT I KNOW WE'RE KIND OF PRESSED FOR TIME.
I MEAN, WE'D HAVE TO, I MEAN, I THINK THIS PRESENTATION IS FOR, FOR THE, UH, WHAT WAS THE ITEM JUST FOR THE FUTURE REFERENCE IN ANY PRESENTATIONS, I THINK IS FAIR.
IF WE HAVE SOME TYPE OF BALANCE, I DIDN'T SEE ANY POSITIVE FEEDBACK FROM ANY OF OUR DEPARTMENTS WHEN YOU SPOKE ROGER OR MR. JOSEPH.
SO IF WE'RE GOING TO MEASURE ANY TYPE OF DATA THAT'S GOING TO BE PRESENTED, I WOULD LIKE IT TO HAVE A BALANCE WITH GOOD AND BAD FEEDBACK AND COUNCIL MEMBER EDWARDS.
I WOULD ASK THAT MAYBE WE, WE HAVE A WORKSHOP OR SOMETHING LIKE THAT TO REALLY TALK ABOUT SOMETHING LIKE THAT.
ANYONE ELSE HAVE ANY OTHER QUESTIONS? YEAH.
AND AGAIN, FROM A POLICY LEVEL, WE'LL KEEP YOU INFORMED ON A HIGH LEVEL POLICY LEVEL AND WE'LL CONTINUE TO IMPLEMENT YOUR POLICIES ON A STRAIGHT LEVEL.
DO HAVE A QUESTION FOR YOU, JOE, IS THE ITEM TWO C WILL, UH, WILL THAT, DO YOU WANT ME TO MOVE THAT TO AFTER THE REGULAR MEETING OR I'M TRYING, I RECOGNIZE THAT IT'S SEVEN 20 AND I DO BELIEVE THAT YOU HAVE MEMBERS OF THE PUBLIC WHO ARE HERE FOR THAT.
[01:50:01]
WAIT.IT'S NOTHING THAT'S PRESSING THAT CAN CERTAINLY WAIT.
SO CAN I GET A MOTION TO GO AHEAD AND, UH, GET THE CITY, I MEAN, TO RECESS THE SPECIAL COUNCIL MEETING, SPECIAL COUNCIL MEETING SECOND.
CAN WE HAVE A MOTION BY COUNCIL MEMBER EDWARD SECOND BY COUNCIL MEMBER? EMORY IS WHAT I HEARD.
UM, ALL THOSE IN FAVOR OF THE MOTION, SAY, AYE.
WE'LL GO AHEAD AND RECONVENE THE MEETING OF THE SPECIAL CON SPECIAL MEETING CITY COUNCIL MEETING BACK.
[2.(c) Discussion on proposed ordinance for City Council training. (Proposed presenter: City Attorney E. Joyce Iyamu)]
TWO C UH, DISCUSSION ON PROPOSED ORDINANCE FOR THE CITY COUNTY CITY COUNCIL TRAINING.AND WE HAVE A PRESENTATION BY OUR CITY ATTORNEY, JOYCE GOOD EVENING, MAYOR AND COUNCIL MEMBERS.
THIS ITEM IS A PROPOSED ORDINANCE.
UH, MAYOR ELLICOTT PROPOSED THIS ORDINANCE TO REQUIRE MANDATORY TRAINING FOR ALL CITY COUNCIL MEMBERS ON AN ANNUAL BASIS.
THIS ITEM SUPPORTS YOUR STRATEGIC GOAL OF CREATING A HIGH PERFORMING CITY TEAM.
THE PROPOSED ORDINANCE PROVIDES MANDATORY ANNUAL TRAINING ON ETHICAL, UH, CITY COUNCIL, ETHICAL OBLIGATIONS, INCLUDING TRAINING ON OPEN MEETINGS ACT, UH, CONFLICTS OF INTEREST, AS WELL AS THE USE OF CITY RESOURCES AND EMERGENCY MANAGEMENT.
UM, THIS, YOU KNOW, I KNOW ONE QUESTION YOU ALL GENERALLY HAVE IS WHAT ARE OTHER CITIES DOING? THERE IS A BENCHMARK SURVEY IN YOUR PACKET.
YOU'LL SEE THAT OUT OF YOUR BENCHMARK CITIES, ONLY ABOUT THREE CITIES LEAGUE CITY, SUGAR LAND AND PEAR LAND ACTUALLY HAVE MANDATORY TRAINING.
UH, BUT IT IS, THIS ITEM IS BEING PRESENTED TO YOU.
IT'S UP TO YOUR DISCRETION, WHETHER YOU'D LIKE TO PURSUE IT.
UM, THIS IS THE WORKSHOP ESSENTIALLY OF THE ITEM.
THE ORDINANCE WILL BE PRESENTED TO YOU ON FIRST READING AT THE NEXT MEETING, BUT I'M HAPPY TO ANSWER ANY QUESTIONS AND, UH, HAPPY TO, TO DISCUSS ANY CHANGES THAT YOU'D LIKE TO SEE IN THE PROPOSED ORDINANCE.
UM, I'M NOT SURE IF I OVERLOOKED IT, BUT HOW LONG HAS THE PROPOSED TO BE? THERE'S NOT A SET TIME LIMIT FOR THE TRAINING.
IT WOULD JUST TAKE PLACE SINCE THE CITY ATTORNEY'S OFFICE THAT WOULD FACILITATE THE TRAINING.
SO IT WOULD JUST TAKE PLACE AT A SPECIAL MEETING.
SO MAYBE MAX AN HOUR, JUST TO KIND OF GO OVER YOUR BASIC ETHICAL OBLIGATIONS.
MY PROPOSAL WOULD BE THAT WE HAVE THAT SPECIAL MEETING IN JANUARY AFTER KIND OF THE ELECTION CYCLE.
THAT WAY EVERYONE SITTING ON COUNCIL HAS THE SAME INFORMATION AT THE BEGINNING OF THAT PROCESS.
AND THAT TERM ONGOING LIKE EVERY YEAR, IT WOULD BE THE AS PROPOSED.
AND THE REASON THAT YOU'RE PUTTING IT FOR JANUARY, IS IT BECAUSE JUST IN CASE THERE'S A SPECIAL ELECTION IN DECEMBER, THIS WOULD ALLOW THAT PERSON TO HAVE, UH, TWO WEEKS TO ENJOY CHRISTMAS OR WHATEVER HOLIDAY TIME LIKE TO ENJOY.
SO IT WOULD BE THE FIRST MEETING IN JANUARY, BUT THAT'S NOT IN THE ORDINANCE.
SO IF COUNCIL HAS A DESIRE TO SELECT ANOTHER DATE, YOU COULD JUST LET ME KNOW OR LET THE OFFICE NOW, I THINK THAT'S PERFECT TO HAVE IT IN JANUARY WHEN NEW MEMBERS COME IN ON BOARD VERY MUCH NEEDED.
SO IT'S INCUMBENT UPON US, I THINK, TO HAVE SUCH AN THANK YOU.
IF THERE ARE NO OTHER QUESTIONS, THANK YOU, COUNCIL DISCUSSION.
I WANT TO SEND OUT TO JUST BE A ONE-TIME ONCE A YEAR TRAINING, OR WILL THERE BE ANY TYPE OF REFRESHMENTS, LIKE MANY COURSES I'M HAPPY TO PROVIDE REFRESHERS.
IT COULD BE, THIS IS JUST THE ORDINANCE PART OF IT.
SO MOST CITIES, AS YOU CAN SEE REQUIRE THE ONCE A YEAR TRAINING, BUT WE COULD CERTAINLY DO IT EVERY SIX MONTHS.
THAT WAY EVERYONE KIND OF STAYS AWARE OF, OR JUST IS ABLE TO REFRESH ON WHAT WHAT'S REQUIRED, EVEN THOUGH I THINK THAT IS FAIR.
UM, IF NOT IN PERSON OR VIRTUAL CONCEPT, UM, JUST TO GIVE SOME REFRESHING POINTS, THANK YOU.
YOU JOYCE, I WOULD LIKE TO REQUEST THAT FOR NEW COUNCIL MEMBERS COMING ON BOARD, THAT THEY HAVE, UM, BECAUSE THEY GO THROUGH OR WE GO THROUGH AN ORIENTATION THAT'S PRETTY FAST FOR TWO DAYS
[01:55:01]
AND THE ETHICS PART IS JUST KIND OF EMBEDDED IN THERE.AND SO, UM, I WOULD LIKE TO REQUEST THAT FOR ANY NEW COUNCIL MEMBERS THAT ARE COMING ON BOARD, THAT THEY HAVE, UM, BECAUSE THAT'S A VERY IMPORTANT PART THAT THEY HAVE THAT TRAINING BEFORE THEY ACTUAL ACTUALLY, UM, PRESIDE OVER THEIR FIRST MEETING.
EVEN IF IT'S JANUARY, LET'S SAY LIKE, UH, MAYOR AND I WERE INSTALLED IN DECEMBER, RIGHT.
BUT IF WE WAIT UNTIL JANUARY TO DO THAT MEETING, THEN COUNSEL THE NEW COUNCIL MEMBERS, MISS THE ETHICS AND ALL THE TRAINING.
DOES THAT MAKE SENSE? IT DOES.
BUT I THINK YOU'RE REFERRING TO THE ORIENTATION PROCESS, WHICH IS GENERALLY PROVIDED BY THE CITY SECRETARY'S OFFICE.
UM, WHAT I COULD DO THOUGH IS IN THE CITY MANAGER'S OFFICE, WHAT WE COULD DO THOUGH, IS KIND OF, UH, COLLABORATE AND WORK TOGETHER TO ENSURE THAT THAT ORIENTATION TAKES PLACE PRIOR TO THE MEMBERS, THE NEW MEMBERS FIRST MEETING THAT WAY, EVEN IF THEY DON'T GET THE FULL HOUR LONG ETHICS PRESENTATION, THEY AT LEAST GET 30 MINUTES, RIGHT.
OR SOMETHING, SOMETHING MORE THAN WHAT THEY MIGHT BE GETTING.
AND THEN THE JANUARY WOULD BE A REAL REFRESHER FOR THEM.
AND THEN SIX MONTHS LATER, WE CAN DO ANOTHER REFRESHER JUST TO MAKE SURE EVERYONE STAYS UP ON THE REQUIREMENTS, THE ETHICAL.
SO WILL THIS BE MOVING FORWARD EVEN WHEN THERE'S A COUNSELOR CHANGE THERE'S AMERICANS.
SO WHAT IF YOU ALL ADOPT THE ORDINANCE, THAT ORDINANCE WOULD APPLY TO COUNCILS REGARDLESS OF WHO SITS IN THE SEAT.
SO THERE'S NO VOTING OR NO, THERE'S NO, BUT I THINK THIS IS JUST KIND OF TO GET YOUR FEEDBACK SO THAT WHEN I BRING THE ORDINANCE BACK IN SEPTEMBER, IT HAS THE ITEMS THAT YOU WILL HAVE REQUESTED.
[3. CLOSED EXECUTIVE SESSION ]
AN EXECUTIVE ITEM THAT WE DO THAT WE HAVE.NOW WE'LL GO INTO AN EXECUTIVE SESSION PURSUANT TO THE SECTION 5 5 1 0 7.
ONE OF THE STATE OF TEXAS GOVERNMENT CODE
[4. RECONVENE]
TIME IS 10:40 PM.I'M GOING TO GO AHEAD AND RECONVENE INTO SPECIAL SESSION.
UM, AND NO ACTIONS NEEDED, NO ACTIONS TAKEN.
SO YOU JUST, WE DON'T NEED ANY MOTION.
JUST A MOTION TO ADJOURN IF YOU WOULD LIKE TO CLOSE.
IS THERE A MOTION TO ADJOURN? THE MEETING WHO MADE THE MOTION? THE MOTION BY COUNCILMAN STERLING SECOND BY COUNCIL MEMBER KLAUSER, ALL THOSE IN FAVOR OF THE MOTION, SAY AYE.